Job Description
Job Description
Apply now: Solutions Expert (IT Support Specialist), location is Onsite. The start date is February 2 for this contract position.
Job Title: Solutions Expert (Part-Time)
Location-Type: Onsite Part Time Tuesday-Thursday (Washington, DC)
Start Date Is: February 2
Duration: Contract (2/2 – 4/8)
Compensation Range: $35/hr – $44/hr
Job Description:
Provide high-touch Level 2/3 IT support for a fast-paced, professional services environment, ensuring seamless technology support for both in-person and remote users, including executive-level stakeholders.
Day-to-Day Responsibilities:
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Provide Level 2/3 end-user support for hardware, software, and applications
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Deliver white-glove support to executives and senior professionals
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Support both onsite and remote users with day-to-day technical issues
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Troubleshoot and resolve Windows, Office 365, and document management issues
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Maintain and manage tickets in ServiceNow for quality and resolution accuracy
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Identify recurring technical issues and document troubleshooting solutions
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Manage user accounts, permissions, and access in Active Directory and related tools
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Support mobile device management using Intune (iOS/Android)
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Assist with installations, upgrades, and basic network/office infrastructure support
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Document processes, procedures, and technical fixes clearly
Requirements:
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Must-Haves:
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5 years of Level 2 or 3 end-user IT support experience in a medium to large environment
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White-glove support experience supporting executives, C-suite, or senior professionals
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Experience supporting both remote and in-person users
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Strong troubleshooting experience with Windows 11 and Office 365
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Experience with ServiceNow or similar ticketing systems
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Hands-on experience with Active Directory and user access management
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Ability to work calmly in high-pressure or time-sensitive situations
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Clear communicator with strong customer service skills
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Nice-to-Haves:
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Experience in a legal or professional services environment
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Bachelor's or Associate's degree
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Experience supporting tools such as OneDrive, RSA, Zscaler, Citrix, Intune (iOS/Android), iManage, and Power PDF
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