Job Description
Job DescriptionDescription:
Job Summary:
Contract Analyst will serve as a liaison between the company and its clients, by handling the administration, preparation, and execution of contracts, maintaining and analyzing pricing structure, addressing clients’ needs and concerns, and providing solution-based recommendations.
Essential Duties and Responsibilities:
- Develop trusted advisor relationships with key accounts, client stakeholders, and executive sponsors
- Ensure timely and successful delivery of services to our clients
- Oversee account management, including negotiating contract terms and pricing
- Develop new business with existing clients and/or initiate “win-back” strategy with T&M clients
- Manage and maintain the contract database for client contracts
- Provide monthly reporting on expiring contracts
- Develop and execute a strategy for client retention, including contract renewals, annual escalators, and specialty coverage
- Manage and maintain pricing database, including data entry, pricing updates, and coverage level changes
- Track and report status on new and renewal contracts
- Coordinate with Sales, Operations, and Senior Management on contract communications
- Identify, analyze, and report client attrition, client retention, and opportunities to reengage
- Maintain strict control over contract forms and templates, including serving as oversight on new contracts for review in compliance with company policy, procedure, and pricing structure
- Oversee and coordinate with Accounting team to process invoicing and ensure accurate monthly billing, price escalation, and deferred revenue
- Work in support and serve as backup to Accounting department functions as relevant to contract billing, invoicing, vendor management and client onboarding and management
- Serve as subject matter expert on products and services offered by the company, ensuring an ability to effectively communicate solutions to clients
- Additional duties and responsibilities as assigned
Requirements:
Position Requirements:
- 2-5 years’ experience in Accounting, Purchasing, or Contract Administration required
- Demonstrated experience and understanding of database management (CRM, CMMS, etc.)
- Excellent written and verbal communication skills
- Proficient in Docusign or other electronic signature software
- Excellent organizational skills and an ability to prioritize effectively to deliver results within reasonably established timelines
- Ability to work independently and as part of a team
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
- Demonstrated ability to develop concise reporting and explain complex issues clearly
- High school diploma or GED equivalent required, Associate's degree in a relevant field preferred
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee may occasionally lift or move up to 20 pounds.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as desktop/laptop computers and smartphones.
This is a full-time office position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.