Job Description
Job Description
Need a Desktop Support Engineer in Denver, CO
Client requires a Desktop support engineer to support the office in Denver USA.
Supplier provides support personnel to maintain support all end-user equipment in the distributed computing environment, which includes personal computers, notebooks, printers, scanners, modems, PDA, digital cameras, desktop video conferencing devices etc. Operational resolution of all faults pertaining to PCs, Notebooks, Printers, and peripherals, within the Service Levels. This includes hardware (First line break-fix), operating system, office automation suites, remote access, email, and internet and first-line support of specialized office applications including basic network support.
• Provide the diagnosis and repair required to resolve and close the problem.
• Facilitate and resolve software problems including, if warranted, contacting the vendor for resolution assistance, or, if available, obtaining the vendor's "fix". Provide reasonable effort using available resources to assist end-users with non-standard Company application support only for applications flagged in the Definitive Software Library as supported by Supplier.
• Deskside Support Services includes the following:
o Problem source identification.
o Problem determination and problem resolution/closure.
o Answering "how to" questions related to all software listed in the Definitive Software Library and flagged as supported by. Applying hardware and software patches and fixes. Assistance with data backup and data migration.
o Virus outbreak assistance
o Local VIP Deskside support
• Manage desktop and LAN printers including fitting consumables as and when required.
• Implement the hardware and/or software changes as approved by client, with minimal business disruption.
• Provide a single point of contact via the CFC for end-users to request maintenance services.
• Ensure backup, removal, protection, and restoration of unique programs and data stored on such hardware prior to servicing the hardware.
• Coordinate, notify, log, dispatch and monitor providers performing hardware repair services.
• Co-ordinate and schedule maintenance activities for hardware as per the requirements
• Track and report observed failure trends on hardware and software.
• Update the CMDB
• Provide coordination services for Warranty repairs for hardware whereby the manufacturer warranty claim process will be followed.
• Single point of contact for all audio-visual requirements and thus ensure ease of use and optimization of conference and meeting room facilities.
• Preventative maintenance checks entail that supplier has a checklist of critical equipment to be checked at regular intervals, this includes lamps, ISDN lines, VGA connectors etc., as this assists supplier in pre-empting problems or incidents, where possible, prior to meetings.
• Support communications software and hardware.
• Support the communications infrastructure on LAN (including protocols such as TCP/IP) as they may evolve.
• Support communications services hands and feet basis
o Wireless technologies (WLAN: WLC Controllers and Access Points for office, mesh).
o Security technologies and intrusion prevention technologies. ISE TACACS will be used on the Cisco network devices.
o Remote terminal access.
Engagement terms:
· Location: Denver, CO.
· Hourly rate on 1099: $22-30/hr.
- Candidates should require having a Professional and general liability insurance that is typical of an independent contractor for 1099. It is quite cheap and easy to get this insurance.
- Work shift/Business Hours: Monday to Friday (8X5) local business time. there may be a an occasional over time request.
- Duration: Currently the contract is till December 2025, with possible renewal.
- The start date will be determined once the interviews (resource selected) been conducted and all your security and criminal checks are handed in
- 2 stage interview – This will be via Teams, if the client requires a face-to-face interview we will advise.
- Must pass standard background investigation & drug screening
Are you a Desktop Support Engineer that loves the fast paced, ever-changing environment? Do you want to be a part of a company that believes that the heart of our dedicated Team is what makes us successful? Then join our team!
If you are interested in becoming part of our winning team, please APPLY NOW!
Thanks & Regards,
M V Srikanth
Patriot Global Services
Company DescriptionAre you a Customer Service Rep that loves the fast paced, ever changing environment? Do you want to be a part of a company that believes that the heart of our dedicated Team is what makes us successful? Then join our team!
Company Description
Are you a Customer Service Rep that loves the fast paced, ever changing environment? Do you want to be a part of a company that believes that the heart of our dedicated Team is what makes us successful? Then join our team!