Network Operations Center (NOC) Technician

Job Description

Job Description

Job Title: Associate NOC Technician – Customer Support (Hybrid)

Location: Doral, FL / West Henrietta, NY / Melville, NY

Work Schedule: Monday–Friday, 9:00 AM EST (8-hour shift)

Work Setup: Hybrid – 3 days onsite, 2 days remote (flexible schedule after start)

Responsibilities:

• Manage inbound and outbound calls in a professional, courteous manner
• Troubleshoot basic technical issues and assist with account-related inquiries
• Utilize internal systems, CRMs, and knowledge bases to resolve customer issues
• Escalate unresolved problems to appropriate teams or supervisors
• Maintain accuracy in data entry and customer records
• Follow all security, privacy, and confidentiality guidelines
• Adhere to attendance and scheduling expectations

Required Qualifications:

• High school diploma or equivalent
• Minimum of 1 year of experience in customer service, tech support, or administrative roles
• Strong communication and interpersonal skills
• Ability to type at least 20 words per minute
• Familiarity with Microsoft Office Suite and Windows-based applications
• Ability to multitask and learn new systems
• Reliable attendance and punctuality
• Wired high-speed internet connection (minimum 20 Mbps download speed)

Preferred Qualifications:

• Previous state or federal work experience
• Contact center experience in technical support or back-office environments