Job Description
Job DescriptionBenefits
- Paid Time Off & Paid Company Holidays
- Medical, Dental, Vision & Life Insurance
- Flexible Spending Account (FSA)
- 403(b) Retirement Plan with Company Match
- Short-Term & Long-Term Disability
- $0 Copay for Legacy Provider visits
- $0 Copay for prescriptions filled at Legacy Pharmacies
- Travel Insurance & Pet Insurance
- Subsidized Gym Membership
- And much more!
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Location: Legacy Montrose - 1415 California St. Houston, TX 77006
Bilingual Front Desk Clerk - Job Overview
Schedule: Monday-Friday (8AM-5PM Or Based On Clinic Need)
Join us at the forefront of healthcare transformation as a Bilingual Front Desk Clerk at Legacy Community Health, where you'll redefine the patient experience and revolutionize the first point of contact in our clinic-based ecosystem.
- Be the trailblazer in shaping the initial patient-clinic interaction, setting the stage for breakthrough patient-provider relationships.
- Engage in a digitally-driven environment that leverages cutting-edge technology to enhance patient communication and information management.
- Collaborate within an agile team that values innovation, continuous improvement, and data-driven decision-making.
- Contribute to a mission-driven organization focused on transformative community healthcare impact.
- Located in the dynamic and diverse heart of Houston, TX, our clinic offers a vibrant setting for professional growth and impact.
Key Responsibilities
- Revolutionize patient interactions by efficiently managing incoming calls and facilitating seamless communication pathways.
- Pioneer client intake processes and streamline patient data entry into advanced databases.
- Collaborate with the volunteer coordinator to innovate volunteer management strategies.
- Implement advanced appointment and cash handling procedures, integrating technology to optimize workflows.
- Ensure clinic environment aligns with modern healthcare standards, maintaining a futuristic and orderly lobby.
- Harness data for processing lab results, supporting our Practice Manager in data-driven decision-making.
- Participate in our Performance Improvement Program, offering insights for continuous systemic enhancements.
- Champion respect and equity, crafting a welcoming atmosphere for all patients, families, and team members.
- Engage in a primary care medical home model, fostering comprehensive, patient-centered healthcare.
- Utilize advanced equipment and safety protocols to ensure a secure and efficient operational environment.
- Attend innovative educational programs to stay ahead in healthcare industry advancements.
- Adapt and perform other duties as needed, contributing to the dynamic needs of our healthcare ecosystem.
Minimum Qualifications
- High school graduate or equivalent required; a foundation for future growth in a tech-driven healthcare field.
- Possess a pleasant, professional, and articulate phone voice, essential for revolutionizing patient communication.
- Demonstrate stellar multitasking abilities, handling high volumes of calls and patient interactions with ease.
- Exhibit powerful data-entry skills, crucial for driving accurate and efficient information management.
- Proficiency in computer systems and experience with multi-line phone or switchboard operations.
- Basic mathematical abilities and organizational skills for efficient filing systems.
- Capability to navigate multiple deadlines and complex decision-making scenarios.
- Bilingual in English/Spanish preferred, a vital asset in enhancing community healthcare reach.
- Physical ability to manage tasks requiring moderate concentration and occasional lifting.
About Legacy Community HealthAs the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.
At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:
Approachable & Collaborative
We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.
Driven & Committed
We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.
Perceptive & Thoughtful Communicators
We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.
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