Customer Account Manager(Manufacturing)
Job Description
Customer Account Manager – Manufacturing
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Job Summary
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We are seeking an experienced Customer Account Manager to manage customer relationships and coordinate daily activities within a manufacturing environment. The ideal candidate will have experience in account management, customer service, production coordination, and supply chain operations.
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Key Responsibilities
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- Manage assigned customer accounts and maintain strong business relationships.
- Serve as the primary point of contact for customer inquiries, orders, and concerns.
- Coordinate with Production, Planning, Quality, Supply Chain, and Logistics teams.
- Monitor customer orders, production schedules, inventory levels, and delivery timelines.
- Support new customer onboarding, product launches, and project coordination.
- Resolve customer issues related to production, quality, inventory, shipping, and invoicing.
- Prepare customer reports, forecasts, and performance reviews.
- Identify opportunities to improve customer satisfaction and operational efficiency.
- Ensure timely communication between customers and internal departments.
- Support customer retention and long-term business growth.
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Qualifications
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- Bachelor's degree in Business Administration, Supply Chain, Operations, or a related field preferred.
- Minimum of 2 years of experience in account management, customer service, or customer success.
- Manufacturing industry experience strongly preferred.
- Knowledge of production planning, inventory management, and supply chain operations.
- Strong communication, organizational, and problem-solving skills.
- Ability to manage multiple customer accounts and priorities.
- Proficiency in Microsoft Office and business management systems.
- Strong attention to detail and ability to work in a fast-paced environment.
- Ability to collaborate effectively with cross-functional teams.
- Willingness to travel occasionally as needed.
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Benefits
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- Competitive compensation
- Bonus opportunities
- Comprehensive benefits package
- 401(k) retirement plan
- Career growth and development opportunities
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