Technical Support Specialist - $22.00/Hr
Job Description
Job Description
Tech Support Specialist – $22/hr | Full-Time | On-Site WEEKLY PAY
Pay: From $22.00 per hour
Job description:
Pay: From $22.00 per hour
Job Type: Full-Time
Location: Maple Grove, MN (On-Site Only)
Job Description:
Masterson Staffing Solutions is hiring Full-Time Technical Customer Service Representatives for a respected client in Maple Grove, MN. This is an on-site position (not remote) and a great opportunity for individuals seeking full-time hours with structured training and consistent weekday scheduling.
You will be the first point of contact for clients, offering guidance and resolving technical issues related to test administration, system setup, application use, and more.
Schedule:
Full-Time – 8 hours per day, Monday through Friday
Training Details:
Duration: 1 to 2 weeks
Schedule: 8 hours per day, Monday through Friday
Training is in-person and mandatory
Daily assessments must be passed to continue
A final certification test is required to complete training
After training, you will transition into a full-time shift (8 hours per day)
Responsibilities:
Respond to incoming client calls and inquiries
Troubleshoot technical and policy-related issues
Resolve open cases efficiently using internal systems
Meet service and quality standards (call time, hold time, satisfaction)
Escalate critical or recurring issues to the appropriate internal team
Qualifications:
High School Diploma or GED required (Associate degree preferred)
Minimum of 6 months of technical support or customer service experience (internship or college-level experience accepted)
Strong communication and problem-solving skills
Proficiency in Microsoft Office and general computer use
Ability to work independently and in a team environment
Essential Requirements:
Must attend and complete the full training program (4 hours/day for 2-3 weeks)
Daily topic assessments and a final certification test are required
Report to work on time and maintain consistent attendance
Apply supervision and feedback constructively
Collaborate effectively with a diverse team
Maintain performance under pressure and during high-volume periods
Capable of managing multiple tasks at once
Able to sit or stand for extended periods (up to 8 hours)
Able to use a computer monitor, keyboard, and mouse for prolonged periods
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
401(k)
Safe and Sick Time
#MS1
How to Apply:
Apply online at: www.Fridley@mastersonstaffing.com
Or visit our office:
Masterson Staffing – Fridley
7233 University Ave NE
Fridley, MN 55432
Phone: 763-571-6090
Masterson Staffing is an Equal Opportunity Employer.
Company DescriptionOur Story
The Masterson Staffing Solutions story began nearly 50 years ago, when Owen Masterson founded Masterson Personnel in 1968. Seeing a growing demand for light industrial, office and professional staffing resources, Owen started building a company that would not only provide quality and reliable services, but also bring talented workers and great companies together — and drive them to achieve their respective goals.
Masterson started as a small local business, and thanks to our team of experienced staffing professionals, we’ve grown into a premier staffing solutions provider with nearly 40 branches across the Midwest and an employee base of hundreds of thousands of quality workers.
Our Mission
From the beginning, our mission has been to provide the support and expertise that keeps you moving forward in life and your career. But at the heart of it all is our commitment to building strong, valuable and lasting relationships.
When it comes to our employees, we understand that you’re our greatest asset — and we want you to be and feel successful. From vacation pay to professional development to flexible work environments, we work with you to discover your talents and aspirations.
As for our clients, we understand your company has unique business objectives and staffing needs. We work with you to identify skilled and qualified talent in flex, flex-to-hire and direct hire positions in over 19 business categories. Our Talent Acquisition Department can also connect your company with high-level talent for director and executive positions.
Whether you’re looking to grow your career or your business, relationships will provide you with a strong foundation — and we’re dedicated to helping you build that foundation with us, with employers or with employees.
Company Description
Our Story\r\n\r\nThe Masterson Staffing Solutions story began nearly 50 years ago, when Owen Masterson founded Masterson Personnel in 1968. Seeing a growing demand for light industrial, office and professional staffing resources, Owen started building a company that would not only provide quality and reliable services, but also bring talented workers and great companies together — and drive them to achieve their respective goals.\r\n\r\nMasterson started as a small local business, and thanks to our team of experienced staffing professionals, we’ve grown into a premier staffing solutions provider with nearly 40 branches across the Midwest and an employee base of hundreds of thousands of quality workers.\r\n\r\nOur Mission\r\n\r\nFrom the beginning, our mission has been to provide the support and expertise that keeps you moving forward in life and your career. But at the heart of it all is our commitment to building strong, valuable and lasting relationships.\r\n\r\nWhen it comes to our employees, we understand that you’re our greatest asset — and we want you to be and feel successful. From vacation pay to professional development to flexible work environments, we work with you to discover your talents and aspirations.\r\n\r\nAs for our clients, we understand your company has unique business objectives and staffing needs. We work with you to identify skilled and qualified talent in flex, flex-to-hire and direct hire positions in over 19 business categories. Our Talent Acquisition Department can also connect your company with high-level talent for director and executive positions.\r\n\r\nWhether you’re looking to grow your career or your business, relationships will provide you with a strong foundation — and we’re dedicated to helping you build that foundation with us, with employers or with employees.