Job Description
Job DescriptionCompany Overview
At BrightWorks, we’re redefining the way people work. As a modern coworking space, we provide more than just desks and Wi-Fi, we cultivate community, creativity, and connection. Our flexible workspaces support freelancers, startups, and established businesses with beautiful offices, dynamic events, and exceptional service. Our goal is to create a space where work feels less like a job and more like a lifestyle.
JOB SUMMARY
The BrightWorks Concierge serves as the welcoming face of BrightWorks. At our coworking sites, ensuring an exceptional experience for members, guests, and visitors. This hospitality-driven role is central to the daily operations of our coworking and executive office spaces, providing attentive support that directly contributes to member satisfaction, retention, and growth.
A typical day will include managing day-to-day administrative tasks, coordinating with internal teams as needed, and supporting events under the direction of the Coworking Community Manager. The ideal candidate will bring flexibility, adaptability, and a service-oriented mindset to effectively prioritize and pivot as business needs evolve. In addition, the role requires strong interpersonal communication skills to support sales and leasing activities, making it well-suited for someone energized by relationship-building and creating positive first impressions.
JOB RESPONSIBILITIES
- Serve as the primary point of contact for members, guests, and visitors. Greeting, assisting, and ensuring compliance with guest policies.
- Deliver outstanding member support by addressing and resolving issues promptly, following up to ensure satisfaction, and building strong relationships through personalized service.
- Oversee daily site operations by conducting walkthroughs, coordinating with IT, Maintenance, and HVAC teams, and ensuring facilities are safe, clean, and fully operational.
- Manage communication with members, including drafting and distributing updates on policies, procedures, and building matters.
- Handle access and security processes, including key distribution/audits, emergency preparedness, incident reporting, and acting as a safety contact for the site.
- Oversee office logistics such as mail handling, office and coffee bar supplies, workspace and conference room bookings, and general office organization.
- Support member lifecycle activities, including onboarding, orientation, move-ins/outs, and collecting feedback to enhance the member experience.
- Plan and support community events, coordinating logistics, marketing materials, and partnerships to foster a collaborative environment and strengthen member engagement.
- Promote membership growth and retention by providing tours, supporting leasing activities, assisting with paperwork, and encouraging renewals and upgrades.
- Collaborate with the Marketing Team to advertise coworking spaces, events, and services through newsletters, social media, and local marketing channels.
- Gather and interpret member feedback to continuously improve services, programming, and overall community experience.
- Provide administrative and cross-site support (e.g., scanning, filing, data entry, or coverage at other locations) to ensure smooth operations across BrightWorks.
Qualifications
- 1-3 years of experience working in a hospitality setting
- Previous experience in a customer-facing or admin role
- Excellent communication and organizational skills
- Ability to multitask and handle last-minute changes with grace
- Reliable and dependable
- Comfortable lifting and moving items for event setups (within reasonable limits)
- Microsoft Office proficiency
- Ability to work nights and weekends as needed
Perks
- Access to our beautiful coworking space
- Free coffee, snacks, and occasional lunches
- Opportunities to connect with a diverse, vibrant community
- Team events and growth opportunities
- Be part of a company that values creativity, collaboration, and kindness
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