Own the lifecycle management of macOS devices including provisioning, configuration, patching, and decommissioning.
Develop and maintain automation scripts and policies to streamline device onboarding, updates, and compliance enforcement.
Partner with security and compliance teams to enforce security baselines and implement best practices for endpoint protection
Lead troubleshooting efforts related to macOS hardware, software, and integration with enterprise tools.
Provide mentorship and technical guidance to junior engineers and IT support teams.
Monitor system performance, create documentation, and generate reports on compliance and inventory.
Stay current with macOS updates, Apple enterprise technologies, and endpoint management trends.
Assist with architecture design, implementation, and documenting processes & procedures required for projects and services related to macOS device management solutions
Implement new systems, upgrades, and modifications (including planning, testing, coordinating, and scheduling)
Monitor the production environment and ensure speedy resolution of issues, taking ownership of problem management activities
Address gaps and continually improve engineering services and delivery of devices
Ensure support documentation is produced, maintained and improved
Automate manual processes to increase reliability and reduce operational costs
Package, deploy, and manage software and updates
Interface, collaborate, and coordinate efforts with vendors and other departments in the company inclusive of InfoSec and IT Operations
Participate in audits and compliance activities by providing documentation and reports as needed
Keep up to date with the latest macOS features, MDM capabilities, and enterprise endpoint management best practices
