Youth Housing Director

Job Description

Job DescriptionDescription:

Benefits

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees.
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
  • Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• Employer contribution to your Health Savings Account (paid quarterly).
• Employee Referral Program including cash bonuses and paid time off.

Mission Statement

Volunteers of America, Utah (VOA Utah) is part of a national, nonprofit, faith-based human services organization. Volunteers of America, Utah provides community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. In alignment with our mission, VOA Utah encourages individuals with lived experience to apply. We recognize that a person’s life experiences can provide firsthand knowledge relevant to being successful in the work that we do.

Position Summary

The Youth Housing Director provides leadership, supervision, and administrative oversight for youth housing and rental assistance programs serving young people ages 18–24. This role ensures programs operate in compliance with contractual, regulatory, and organizational requirements and align with Volunteers of America, Utah’s mission and values. The Director is responsible for program quality, staff supervision, housing operations, reporting, and community partnerships. This role is critical in identifying gaps and expanding best-practice housing options for youth experiencing homelessness.

Essential Duties

• Provide leadership and administrative oversight for all youth housing and rental assistance programs, ensuring high-quality, youth-centered service delivery.
• Ensure programs operate in compliance with all applicable federal, state, local, and organizational requirements.
• Oversee the administration of rental assistance, including eligibility determination, documentation, rent reasonableness, rent and utility allowance calculations, and annual recertifications.
• Ensure housing units meet required inspection and habitability standards and that all inspection documentation is complete and compliant.
• Support housing teams in developing strengths-based, achievable housing plans that promote rapid placement and long-term stability.
• Assist in the development, implementation, and maintenance of housing program policies, procedures, and workflows.
• Analyze program performance data and outcomes to inform continuous quality improvement and system efficiency.
• Assist with budget development and monitor appropriate use of grant funds in collaboration with leadership and finance staff.
• Ensure timely and accurate completion of required reports, financial documentation, payroll and receipt coding, and reimbursement materials.
• Prepare for and participate in internal and external monitoring, audits, and reviews, implementing corrective actions as needed.
• Hire, train, supervise, and evaluate program managers, case managers, housing specialists, and other assigned staff.
• Provide coaching, oversight, and professional development to staff to ensure strong performance and compliance.
• Represent youth housing programs in meetings with community partners, landlords, housing authorities, funders, and coordinated entry systems.
• Build and maintain partnerships that expand housing options and improve access to stable housing for youth.
• Resolve staff or client-related issues, complaints, and grievances in a timely and professional manner.
• Participate in agency leadership activities, management meetings, and the Management On-Call rotation as assigned.
• Perform other duties as needed to support program effectiveness and organizational goals.

Requirements:

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

A bachelor's degree in a social services field or equivalent and 2 years of social services or homelessness-related experience or any combination of education, experience, and training that provides the following knowledge, skills, and abilities:

• Demonstrated supervisory and administrative experience, including oversight of staff and program operations.
• Experience with budget development, fiscal monitoring, and grant or contract-funded programs.
• Experience in program development, implementation, or system improvement in a community-based setting.
• Experience working with individuals experiencing homelessness, preferably youth or young adults.
• Working knowledge of housing program operations, including rental assistance administration, documentation standards, and housing stability practices.
• Understanding of Trauma-Informed Care, Positive Youth Development, Harm Reduction, and Motivational Interviewing.
• Ability to analyze program data and reporting requirements to support compliance and continuous improvement.
• Strong leadership, communication, and problem-solving skills.
• Ability to engage clients with empathy and professionalism while maintaining appropriate boundaries.
• Ability to uphold confidentiality requirements, agency policies, and ethical standards.
• Ability to interact professionally with a diverse workforce, clients, partners, and the public.
• Driving required: must be at least 21 years of age, possess a current driver’s license, have a good driving record, and be insurable on the agency liability policy.
• Must be able to pass Utah-DHHS – Office of Licensing background screening and pre-employment drug screen.

Physical Demands

• Work performed primarily in an office environment.
• Requires use of a computer screen for extended periods.
• Occasional travel to local program sites or trainings.