Job Description
Job Description
About Chandler VAC
Headquartered in Springdale, Arkansas, Chandler Equipment was founded in 1978 as an agricultural equipment distributor. Over the years, our commitment to quality and innovation has driven our growth into manufacturing and supplying a comprehensive range of liquid transportation components, truck accessories, and energy industry supplies. As a close-knit team, we take pride in delivering reliable products and exceptional customer service—and we’re looking for a dependable Customer Service Representative to join us.
Job Summary
The Customer Service Representative (CSR) is the primary point of contact for our customers. In this role, you’ll handle inquiries, process orders, provide product support, and help ensure a smooth, positive customer experience from initial contact through delivery and beyond.
Key Responsibilities
- Respond to customer inquiries via phone, email, and in person
- Process orders, returns, and warranty claims accurately and efficiently
- Provide product information and basic technical support
- Track orders and assist with shipping-related questions
- Maintain accurate customer and order records
- Collaborate with sales, production, and operations teams
- Resolve customer concerns in a timely, professional manner
- Provide general administrative support as needed
Qualifications
- High school diploma or equivalent required; some college coursework preferred
- 1–3 years of customer service or office experience (manufacturing or product-based environment preferred)
- Strong communication and problem-solving skills
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Experience with ERP or CRM systems is a plus
- Highly organized with strong attention to detail
- Dependable, professional, and customer-focused
Why Join Chandler VAC
- Established, growing company with over 40 years of industry experience
- Supportive, team-oriented work environment
- Opportunity to work with a diverse, global customer base
- Competitive benefits package, including:
- Medical, dental, and vision insurance 100% paid for employee only
- 401(k) with company match
- Annual salary adjustments for inflation
- Paid time off and holidays
Work Location: In person