General Manager at TCB 12th & S

Job Description

Job Description

TCB GENERAL MANAGER JOB DESCRIPTION

The Coffee Bar is a small, independent coffee shop with two locations in Washington DC. Our mission is simple: to serve great coffee and have fun doing it! We’re extremely passionate about what we do and strive to make everyone’s day that walks through our doors, including our coworkers. We prepare quality coffee drinks, tell jokes, take out the trash, make more jokes, serve delicious pastries, mop floors, and truly enjoy sharing our coffee knowledge with others. We are a diverse group of coffee professionals and experts, united by our common interest in coffee and the goal of creating a quality product served in a warm and inviting atmosphere. We are looking for a General Manager to lead this hard working team. Benefits for this position include a starting compensation of $65,000/year plus a medical stipend, paid time off, flexible schedule, and a great work culture.

GENERAL PURPOSE

The TCB General Manager is responsible for managing the day-to-day store operations while maintaining the established company standards. They are responsible for leading all team members in the efficient and profitable operation of the store. They create and foster a positive environment, which in turn provides consistent, fast, efficient, and friendly service that ensures a total quality experience for both our customers and team members. The General Manager is an advocate of training, customer service, product knowledge and education, while at the same time encouraging safe work practices, and demonstrating a commitment to the TCB Guiding Principles and House Rules. A majority of time and a main point of focus is spent supervising and directing the Front of the House workforce on any given shift. They are also responsible for making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction, product quality, maintaining the stores’ financial performance, and managing safety and security within the store.

SUMMARY OF KEY RESPONSIBILITIES:

Responsibilities and essential job functions include but are not limited to the following involving store operations:

PROFITABILITY:

• Managing Costs:
• Maintain Cost of Goods and Labor Costs
• Manage inventory levels.
• Monitor vendor pricing, be aware of any changes that may occur.
• Sales Targets/Sales Growth:
• Identify and seek out new opportunities to gain new customers
• Achieve proposed sales targets
• Increase average ticket price overall
• Identify new products to sell

SCHEDULING:

• Scheduling according to the needs of business while maintaining target labor costs
• Handles all scheduling questions, requests, and issues with the staff.
• Responsible for finding or covering staff shortages at either location.
• From time to time, the manager may be required to work overtime, including weekends, evenings and special events as needed.

CASH MANAGEMENT & REPORTING:

• Oversees daily cash handling by staff
• Completes daily reporting
• Fluent in all operations involving the POS and educates the staff in all aspects of our point of sale system.

SHOP APPEARANCE:

• Maintains a clean well-merchandised store from all points of view
• Follows cleanliness standards

MANAGING OF STAFF:

• Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents. Documents accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment.
• Checks completion of work of staff on shift.
• Ensure all staff members are following TCB House Rules.
• Keep updated records for all employees, check completion by other managers.
• Address any issues Ownership has identified with staff members in a timely fashion
• Delegates additional tasks as necessary to other staff members or managers.
• Proactive in solving customer problems and satisfying customers in various situations.
• Consistently monitors, coaches and encourages team members to meet the Company’s service standards. Sends along educational materials, assigns additional training as needed.
• Assesses and provides adequate staffing to provide efficient and friendly, superior service.
• Displays a customer-comes-first attitude by training. Holds staff accountable for delivering legendary customer service, TCB’s Guiding Principle.

PRODUCT:

• Ensures that all drink recipes and procedures are followed
• Makes sure all food offerings maintain the highest quality.
• Confirm that all team members are educated on our products and services
• Tastes drink products on a per shift basis for quality assurance.
• Monitor waste of both food and beverage products to control cost.

LEADERSHIP, TRAINING, & DEVELOPMENT:

• Provides ongoing training and development to all team members in the areas of operating standards, customer service and product knowledge.
• Hold Quarterly Staff Meetings with the Staff: Provides clear and detailed agendas in advance
• Schedules Reviews
• Demonstrates the ability to lead, effectively communicate, and champion TCB’s Guiding Principles and standards, House Rules, and standard operating procedures.
• Builds morale and team spirit by fostering a work environment where team members’ input is encouraged and valued.
• Executes disciplinary action when needed.
• Identifies staffing, recruiting, interviewing, hiring, and training needs of qualified candidates.Edits training materials as needed.
• Helps to create positive, enthusiastic, and well-trained store culture by providing an informed, honest, and optimistic example for the team. Responds appropriately to ideas, concerns, complaints, and comments from management and staff.

SUMMARY OF EXPECTATIONS OF REQUIRED SKILL SET AND CORE COMPETENCIES OF CANDIDATE:

• Ability to communicate clearly and effectively with staff, managers, and ownership.
• Ability to meet deadlines and achieve results
• Ability to manage store operations independently and effectively in a fast paced, ever changing environment.
• Interpersonal skills
• Knowledge of supervisory practice and procedures.
• Strong leadership skills with ability to coach and mentor others
• Organization and planning skills
• Ability to handle confidential and sensitive information and exercise discretion when necessary.
• Capacity to jump in at a moments notice to cover scheduling emergencies.
• Always puts the customer first
• Leads effectively and with purpose
• Continually seeks opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop staff to achieve their potential.
• Results Oriented: Understands what drives overall business success and is accountable to prioritize and deliver quality results.

MINIMUM EXPERIENCE REQUIREMENTS OF CANDIDATE

• High School Diploma or equivalent
• Minimum 1 years in the food service industry, specialty coffee preferred.
• Minimum 1 year supervisory experience
• Must provide three professional and personal references

We offer a competitive salary dependent on experience, paid time off, monthly medical stipend, and a flexible schedule in a positive working environment that places high value on workplace culture. Please reply with a cover letter and a current resume.