Job Description
Job Description
Job Title: Tech Line Specialist
Location (On-site, Remote, or Hybrid?): Russells Point, OH (onsite)
Contract Duration: Contract until 03/31/2026
Working hours: A Shift- 5:30 am to 2 pm ET
Total hours: 40
Job Description: The Line Support Technician is responsible for maintaining the overall stability of Tier I (Production Critical) Line Applications and equipment by following documented processes to return to normal operations or to diagnose the situation and escalate to appropriate support group if and when incidents occur.
Daily Tasks Performed:
- Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems
- Interaction with plant floor users and clients (in order to understand production line processes and customers)
- Support projects such as technology upgrades\implementations of Tier 1 computer systems
- Review, understand and react to various monitoring systems for Tier 1 computer systems
What will this person be working on
- IT Management: provide updates/status, receive direction, problem escalation, obtain approvals and/or feedback, contributing to the setting and tracking of mid-term strategies, process status and evaluation § Other Staff: Assist with upholding established policies and standards. Assist with executing established processes/procedures
- External Suppliers: develop understanding of changing technology landscapes, applicability for adoption within company.
Position Success Criteria (Desired) - 'WANTS'
- Education: Completed post-secondary education in Computer Science or equivalent related experience
- Experience supporting computer applications and end-user computing devices § Experience supporting Windows 7/10, Active Directory, LAN/Networking
- Experience using MS-Office, and problem ticketing applications
- Experience executing processes on an AIX/UNIX environment
- Experience managing 2nd level support calls (Level 1)
- Experience managing 3rd level support calls (Level 2)
- Demonstrated hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devices
- Preferred general functional knowledge of GALC/ALC systems and associated business processes/systems
- Ability to follow and document processes § Ability to adapt/learn in a changing environment
- Experience with general IT processes and development methodologies
- Solid analysis, proven problem solving and decision-making skills
- Good time management and prioritization skills
- Strong communication skills both verbal and written
Company DescriptionTechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal.
We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.
We also have national recruiting
Company Description
TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal. \r\n\r\nWe serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness. \r\n\r\nWe also have national recruiting