Job Description
Job Description
BILINGUAL CUSTOMER ACCOUNT SPECIALIST
LOCATION: Irving, TX | Hybrid after successful completion of training
COMPENSATION & SCHEDULE
• $20–$24/hour, depending on experience
• Monday–Friday: 8am - 6pm & Saturdays as needed
ROLE IMPACT:Support customers by providing responsive service, resolving account and payment concerns, and maintaining accurate account information. Success in this role requires strong problem-solving skills, clear bilingual communication, and professional follow-through on outstanding customer matters.
KEY RESPONSIBILITIES
• Contact customers regarding account balances, payments, and payment arrangements while delivering professional customer service.
• Process payments and accurately document account activity, updates, and customer interactions.
• Research and resolve payment discrepancies, account questions, and other customer issues.
• Maintain accurate, current customer account information and follow up on outstanding matters.
• Protect the confidentiality of customer, account, and financial information.
MINIMUM QUALIFICATIONS
• Bilingual English/Spanish required, with strong verbal communication and customer service skills.
• Demonstrated problem-solving ability and comfort discussing payments, balances, and account information with customers.
• Detail-oriented with accurate data entry skills, computer proficiency, and the ability to learn new systems.
CORE TOOLS & SYSTEMS
• Customer account management systems
• Payment processing systems
• Data entry and account documentation tools
• Standard computer and office applications
PREFERRED SKILLS
• Bankruptcy experience
• Experience with account maintenance, payment resolution, or customer account support
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy