Receptionist Front Desk

Job Description

Job Description

We are seeking a dedicated and detail-oriented Receptionist to join our team. The ideal candidate will play a crucial role in managing patient care processes, ensuring that all administrative tasks related to treatment coordination are handled efficiently. This position requires strong communication skills, a solid understanding of medical billing and coding, and the ability to navigate various healthcare systems while maintaining compliance with HIPAA regulations.

Responsibilities

• Coordinate patient treatment plans by effectively communicating with healthcare providers and patients.
• Manage clerical tasks including scheduling appointments, maintaining patient records, and processing medical billing.
• Utilize phone systems to handle patient inquiries and provide exceptional patient service.
• Ensure accurate coding of diagnoses and procedures using ICD-10 standards.
• Assist patients with Medicare-related questions and paperwork as needed.
• Maintain compliance with HIPAA regulations to protect patient confidentiality.
• Collaborate with administrative staff to streamline office operations and improve workflow efficiency.
• Provide support in training new staff members on administrative processes and software systems such as Epic.

Experience

• Minimum 3 years of proven experience at the dental office

Join our team as a Treatment Coordinator where you can make a difference in the lives of our patients through effective coordination of their care!

We are looking for a Receptionist to work at our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. You will welcome guests and greet people who visit the business. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes patients positively, and executes all administrative tasks to the highest quality standards.

Responsibilities

• Greet and welcome patients as soon as they arrive at the office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries

Skills

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills