Leasing Agent/Consultant

Job Description

Job Description

We’re looking for a talented leasing consultant who is bilingual to join our team. The leasing consultant will be responsible for interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.

Responsibilities and Objectives

• Ability to focus on the needs of others by listening, understanding, and showing empathy and respect.
• Ensures excellent customer service to prospective and current residents and promotes a quality living experience for all.
• Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and processes.
• Ensures model apartments are in touring condition.
• Orients prospective and current residents to the property.
• Processes renewal paperwork and ensures documentation is delivered to current residents every month.
• Maintains accurate and detailed records of traffic activity by entering applicable information into the computer.
• Follows up with all prospective residents via phone, mail, or email.
• Converts phone traffic into scheduled appointments with prospective residents to tour the property.
• Inspects apartments before resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team.
• Creates and maintains confidential resident files, which include reviewing move-in paperwork with new residents.
• Completes weekly leasing reports in an accurate and timely fashion.
• Ensures all open and close procedures are completed daily.
• Assists with ongoing resident relations throughout the occupant’s tenancy by ensuring requests are responded to promptly and accurately.
• Responsible for shopping competitive properties.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
• Assists with processing work order requests for residents and ensures work is completed in a timely manner.
• Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.
• May be asked to assist with planning and implementing resident activities in order to increase resident retention.
• Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
• Performs other duties as assigned.

Education and Experience

• A highschool diploma is required.
• A minimum of one year of previous sales and customer service experience is preferred.
• One year of previous residential leasing experience is preferred.

Skills and Requirements

• Excellent customer service and interpersonal skills with the ability to relate to others.
• Prior experience in Yardi Voyager is preferred.
• Basic level knowledge of Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
• Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
• Sensitivity to confidential matters is required.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Capability to read, write, comprehend, and converse in English.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Must maintain a valid driver’s license, a clean driving record, and current auto insurance is required.
• Must comply with all safety requirements.

Scheduling

• Tuesday through Saturday from 8:30 am to 5:30 pm (until vacancy requirement is met)
• Required to maintain a regular schedule which may require working weekends and non-traditional holidays.
• Must be willing to travel within the Las Vegas area
• May be required to be on-call and aid during staffing deficiencies on-site.

This job description is not an all-inclusive list of functions and tasks. Over the length of employment, these functions and tasks may change.