Job Description
Job DescriptionWe are looking for a skilled Desktop Support Analyst to join our team on a long-term contract basis in Denver, Colorado. In this role, you will play a pivotal part in supporting and maintaining Windows 11 systems while ensuring seamless user experience across multiple platforms. If you are detail-oriented, have strong organizational skills, and thrive in a collaborative environment, we encourage you to apply.
Responsibilities:
• Provide exceptional customer support for PCs, tablets, and related platforms, ensuring user satisfaction and system reliability.
• Troubleshoot and resolve issues related to Windows 10 and Windows 11 operating systems.
• Support Microsoft Office 365 applications and assist users with system functionalities.
• Collaborate with infrastructure, applications, service management, and business representatives to address technical needs.
• Utilize ServiceNow for handling incidents, changes, and problem management processes.
• Maintain and configure secure connectivity tools such as Cisco AnyConnect/SecureConnect.
• Work independently and proactively while contributing effectively within a cross-functional team environment.
• Manage hardware and system configurations, including Citrix technologies and Dell systems.
• Perform basic network troubleshooting and ensure proper backup and recovery processes are in place.
• Lift and transport equipment up to 50 lbs as needed.• High school diploma or equivalent (HiSET or GED certificate required).
• Minimum of five (5) years of experience in IT support, including desktop systems, legacy systems, and communication technologies.
• Proficiency in Windows 11, Active Directory, and configuration management tools.
• Familiarity with Citrix technologies and computer hardware, including Dell systems.
• Experience with Microsoft SCCM for system management and deployment.
• Basic knowledge of network troubleshooting and backup technologies.
• Strong communication skills with excellent attention to detail and organizational abilities.
• Ability to work independently while managing priorities and meeting deadlines.