Job Description
Job Description
We are looking for a Customer Service Representative to join a construction services team in Ohio. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, managing service-related inquiries, and supporting order processing in a fast-paced onsite environment. In this role, you will communicate with customers and coordinate information related to service, shipping updates, and general support requests. The position includes a structured onboarding program with classroom training followed by guided hands-on learning.
Responsibilities:
• Respond to a steady volume of inbound customer calls and provide attentive assistance with service-related questions.
• Place outbound calls as needed to confirm details, follow up on requests, or share updates with customers.
• Support customers by addressing concerns related to garage door service and directing issues to the appropriate team members.
• Enter and update customer orders accurately while maintaining complete and organized records.
• Provide shipment status information and answer questions regarding order progress and delivery details.
• Coordinate service requests and ensure customer needs are documented clearly for technicians and internal teams.
• Use Microsoft Outlook and Excel to manage communication, track information, and support daily administrative tasks.
• Participate in classroom training and side-by-side shadowing to build product knowledge and service proficiency.
• Previous experience in customer service, call center support, or a similar client-facing position.
• Ability to handle both incoming and outgoing calls with professionalism and attention to detail.
• Experience with order entry and maintaining accurate customer information.
• Working knowledge of Microsoft Office, including Outlook and Excel.
• Strong verbal communication skills and the ability to interact effectively with homeowners and internal staff.
• Comfortable working onsite in a business casual environment, Monday through Friday.
• Able to learn new systems and processes quickly during training and onboarding.