Job Description
Job Description
The Replay Club is seeking a professional and reliable Front Desk Concierge to join our team. This position is responsible for creating a welcoming environment for members and guests, while providing high-level customer service and supporting daily front desk operations. The ideal candidate is friendly, proactive, attentive to the small details and experienced in working in a high-end service environment.
Compensation:
$17.50 per hour
Responsibilities:
- Greet and check in members and guests in a professional and courteous manner
- Handle court reservations and scheduling updates
- Perform hourly walkthroughs to ensure the facility is clean and organized
- Answer phone calls and respond to member questions or concerns
- Provide guided tours of the club to potential members
- Assist with front desk tasks, merchandise sales, and event support
- Maintain a high standard of customer service at all times
Qualifications:
- 1+ years of high-end customer service, hospitality, or front desk experience
- Friendly, positive, and professional demeanor
- Strong communication and problem-solving skills
- Ability to take initiative and work independently
- Reliable, punctual, and organized
- Weekend and holiday availability
About Company
The Replay Club is a luxury sports and wellness facility located in South Florida, offering premier amenities and exceptional service. Our club features state-of-the-art padel and pickleball courts, a fully equipped gym, spa services, and a wide range of clinics and training programs. We are committed to delivering a welcoming experience for all members through personalized service, top-tier facilities, and a strong sense of community.