Job Description
Job DescriptionBenefits:
- 401(k)
- 401(k) matching
- Employee discounts
- Training & development
Position Overview
The Patient Care Coordinator (PCC) plays a vital role in delivering an exceptional patient experience while supporting patient education, engagement, and practice growth. This position serves as a primary point of contact for patients, guiding them through their healthcare journey and helping them understand services, memberships, and wellness solutions that align with their goals.
The ideal candidate is highly organized, personable, proactive, and thrives in a fast-paced healthcare environment.
Key Responsibilities
Patient Experience & Education
- Deliver a welcoming, professional, and seamless patient experience
- Educate patients on services, memberships, and promotions
- Support patient retention through relationship-building and value-based conversations
- Assist patients in understanding treatment options and financial considerations
Administrative & Front Desk Operations
- Schedule appointments across providers and locations
- Process payments, memberships, and packages
- Maintain accurate patient records and documentation
- Manage phone, text, email, and in-office communications
- Help resolve scheduling and workflow challenges
Team Collaboration
- Work closely with providers, leadership, and support staff
- Participate in team meetings, events, and cross-training initiatives
- Foster a positive, solutions-oriented workplace culture
Qualifications
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Ability to work independently and solve problems proactively
- Comfortable discussing services, memberships, and wellness solutions
- Experience with EMR systems, scheduling software, and Google Workspace preferred
- Commitment to professionalism, confidentiality, and HIPAA compliance
Additional Requirements
- Flexibility to work across multiple Long Island locations as needed
- Adaptability in a dynamic, growth-focused environment
- Professional appearance and demeanor
Why Join Coastal MD?
Join one of Long Island's leading integrative wellness practices and become part of a team dedicated to helping patients optimize their health, vitality, and longevity. Coastal MD offers opportunities for professional growth, mentorship, and meaningful impact on the patient experience.