Job Description
Job DescriptionBenefits/Perks
- Great Work Environment
- Career Advancement Opportunities
- Competitive Compensation
Job Summary
We are seeking an experienced Help Desk Analyst to join our team! As a Help Desk Analyst, you will be handling high-level escalations, creating performance reports for upper management, and making suggestions for overall operational improvements. The ideal candidate will have experience working in a help desk environment, strong leadership skills, and extensive technical experience.
Responsibilities
The candidate shall provide Helpdesk Support for systems through
a range of activities that include:
Help Desk Support Services via on-site (in person), remote, telephone, and
email, including support for specialized software and peripherals for Section
508 compliances.
Respond to and provide troubleshooting, technical support and resolution of
support requests for desktop, laptop, tablet, mobile device applications, and
printers.
Troubleshooting and resolving issues with desktop software
applications, including Microsoft Office 365 Applications, VPN software,
and other agencys applications.
Performing proactive and preventive maintenance of desktop, laptop, tablet,
and mobile devices to apply necessary changes to configuration, application
of patch updates, etc.
Ensuring that desktop, laptop, tablet, and mobile devices security settings are
configured in accordance with Chief Information Security Office (CISO)
guidance. This includes, but is not limited to, access control, audit, and
network configuration settings.
Qualifications
- Experience: Minimum 5 years of experience as an Enterprise Services Desk
Specialist. Responsible for providing highly technical expertise in enterprise
systems and cloud systems (ie M365, AWS, Google platforms). Provides help
desk support on IT Hardware and Software Systems and Applications. Accurately
records and tracks calls using help desk software.