Job Description
Job DescriptionJob Description:
About Ocean Honda of Brockton Ocean Honda of Brockton is a trusted automotive service provider committed to excellent customer care and professional service. We are currently seeking a motivated Automotive Service Advisor to join our team in Brockton, MA. Job Details Salary: From $42,000 to $90,000 per year Job Type: Full Time Location: Brockton, MA 02301 Position Summary The Service Advisor serves as the primary communication link between customers and automotive technicians. This role involves diagnosing vehicle issues, managing repair authorizations, and setting clear expectations for timely service delivery. The successful candidate will deliver exceptional customer service while facilitating efficient workflow in a busy service department. Key Responsibilities Schedule service appointments in person or by phone to ensure prompt diagnosis of vehicle problems Monitor repair progress and communicate status updates to customers, including managing revised repair estimates and obtaining authorizations Recommend necessary repairs and preventive maintenance, managing customer expectations effectively Verify quality control of all completed repairs, including road testing vehicles as needed Maintain up-to-date knowledge of vehicle operations, warranties, campaigns, state lemon laws, and Technical Service Bulletins (TSBs) Complete all required documentation accurately and ensure compliance with safety policies and industry regulations Attend staff meetings, training sessions, and educational classes as required Perform other duties as assigned to support business operations Work Environment This position requires working efficiently in a fast-paced team environment, maintaining a positive attitude, professional appearance, and excellent communication skills.
Job Requirement:Qualifications High school diploma or GED required At least one year of experience at a dealer-level or large automotive facility preferred Valid, unrestricted driver's license with a clean driving record Strong customer service orientation and commitment to safety Basic computer and internet skills Excellent verbal and written communication skills Professional appearance and dependable work ethic Ability to read and understand service instructions and documentation Capability to bend, kneel, squat, stand, and lift heavy objects as necessary
WHAT WE OFFER: Tremendous product & inventory Ongoing company-wide training Strong company reputation Growth opportunities Professional, enthusiastic & supportive working environment When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug-free workplace. We Would Really Like To Hear From You!