Skate Host - Clary Anderson Ice Arena
Job Description
Job Description
SKATE HOST - Clary Anderson Ice Arena
Sports Facilities Management, LLC
LOCATION: Montclair, NJ
DEPARTMENT: OPERATIONS
REPORTS TO: GENERAL MANAGER
STATUS: SEASONAL PART-TIME (NON-EXEMPT)
ABOUT THE COMPANY:
Clary Anderson Ice Arena is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Montclair, NJ You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Clary Anderson Ice Arena is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
Skate Hosts are the friendly faces of the rink-creating a safe, fun, and welcoming environment for all skaters. This highly visible, guest-facing role is perfect for those who love the ice, enjoy helping others, and have great energy. Skate Hosts are responsible for monitoring the ice, assisting guests, and maintaining a positive atmosphere while ensuring all safety procedures are followed.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
- Actively monitor skaters on the ice and help maintain a safe and enjoyable experience for everyone
- Greet guests with warmth and enthusiasm; offer guidance and support as needed
- Provide exceptional guest service both on and off the ice
- Politely educate skaters about rink rules and encourage compliance to maintain a safe environment
- Alert management to any unsafe or potentially hazardous ice conditions
- Execute policies and procedures professionally and accurately
- Assist guests during incidents or falls and contact management when necessary
- Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
- Monitor and assist in maintaining the cleanliness and safety of the ice and surrounding area as needed, especially during inclement weather
- Assist with special events, including set-up, monitoring, and clean-up as required
- Participate in all training sessions and team member meetings to support team communication and alignment on goals
- Assist other departments as necessary
- Professionally execute all other duties as assigned by management
MINIMUM QUALIFICATIONS:
- Must be at least 18 years of age
- Must be an intermediate-level skater or better
- Must be available to work evenings, weekends, and holidays - No exceptions
- Comfortable skating for extended periods (4-8 hours per shift)
- Enthusiastic, reliable, and team-oriented, with excellent interpersonal skills
- Ability to maintain focus in a high-volume, fast-paced environment and stressful situations
- Must have excellent guest service skills
- Previous experience as a Skate Host or in a similar role is preferred
WORKING CONDITIONS AND PHYSICAL DEMANDS:
- Must be able to lift 40 pounds waist high
- May be required to sit or stand for extended periods of time, whether indoors or outdoors, and squat, stoop, or bend into awkward positions while performing job functions
- Must be able to skate for extended periods
- Must be able to work in cold and inclement weather for prolonged periods of time
- Pushing and pulling heavy objects across the ice while skating backwards
Job Posted by ApplicantPro