Director of Operations - Multi-Site Dental Group

Creating Dental Excellence Group

Yorktown Heights, NY 10598, USA

Published: 6/14/2022

Full Time

Job Description

Director of Operations – Multi-Site Dental Group\n

Creating Dental Excellence (CDE)

New York | Full-Time | Multi-Site Leadership

The Opportunity\n

Creating Dental Excellence is a growing, privately owned dental group seeking an experienced Director of Operations to lead the day-to-day business operations and performance of our five dental practices across the New York market.

Reporting directly to ownership, this individual will have broad responsibility for practice performance, revenue and collections, staffing, scheduling, hygiene and recall, patient reactivation, treatment follow-up, revenue cycle, marketing performance and operational execution.

This is a hands-on leadership position for someone who understands how successful dental practices actually operate.

We are particularly interested in accomplished Dental Regional Managers, Regional Operations Managers, District Managers and Directors of Operations who have successfully managed multiple dental practices and are ready for broader responsibility and autonomy.

What You'll Own\n

Practice Performance & Financial Management\n

Oversee day-to-day business operations across five dental practices

Own practice-level performance against production, collections, revenue and profitability targets

Review operating and financial KPIs by location and identify performance gaps early

Develop and execute corrective action plans for underperforming practices

Monitor payroll, staffing levels, lab expenses, supplies and other controllable costs

Understand the P&L of each practice and translate financial performance into operational action

Hygiene, Recall & Patient Retention\n

Ensure every practice maintains an effective hygiene recall/recare program

Monitor overdue hygiene patients, reappointment rates and hygiene capacity

Develop and manage patient reactivation programs

Ensure cancelled and no-show appointments receive timely follow-up

Establish accountability for patient calls, texts, emails and letters

Measure outreach based on appointments generated and patients returned to the practice

Scheduling, Treatment & Growth\n

Monitor dentist and hygienist schedules and identify unused capacity

Ensure cancellations and schedule openings are actively filled

Monitor unscheduled treatment and treatment-plan follow-up

Improve new-patient conversion, appointment show rates and case acceptance

Identify opportunities to expand provider hours and practice capacity where supported by demand

People & Leadership\n

Lead, coach and develop office managers and administrative teams

Recruit, interview and coordinate hiring across the organization

Monitor staffing levels, schedules, attendance, PTO, overtime and productivity

Establish clear expectations and hold team members accountable for performance

Address performance issues promptly and professionally

Develop standardized onboarding, training and operating processes

Build a pipeline of future managers and leaders as the organization grows

Revenue Cycle\n

Monitor collections, accounts receivable, insurance aging, claims and patient balances

Work with internal teams and outside RCM partners to resolve performance issues

Ensure front-office teams consistently follow insurance, financial and collection protocols

Marketing & New Patient Growth\n

Monitor marketing performance by practice and source

Track leads, calls, appointments, show rates, treatment conversion and ROI

Ensure new-patient inquiries are converted into scheduled and completed appointments

Work with marketing partners to continuously improve practice-level results

Operational Excellence\n

Standardize operating procedures across the group

Conduct regular practice visits and operational audits

Maintain weekly practice-level and consolidated operating scorecards

Identify problems early and ensure corrective actions are completed

Create a culture of accountability, ownership and continuous improvement

What We're Looking For\n

Significant dental practice-management experience

Multi-site dental operations experience strongly preferred

Demonstrated success managing multiple dental practices simultaneously

Strong understanding of dental KPIs and practice economics

Experience managing office managers and front-office teams

Strong knowledge of hygiene, recall/reactivation, scheduling, treatment-plan follow-up, insurance, collections and A/R

Experience recruiting and managing dental staff

Strong financial and analytical skills, including practice-level P&L management

Ability to translate reports and data into operational action

Familiarity with Dentrix, Dentrix Ascend or comparable dental practice-management systems

Ability and willingness to travel and work on site regularly and every week among our New York practice locations: Cornwall, Yorktown Heights, Bronx, Stony Point, White Plains

The Person We're Looking For\n

We are looking for an operator—not simply an administrator.

You should be the kind of leader who notices when hygiene production is declining, schedules have unnecessary openings, recall isn't being completed, collections are slowing, staffing costs are increasing or marketing leads aren't converting—and takes ownership of understanding why and fixing it.

You should be equally comfortable analyzing a practice P&L, coaching an office manager, interviewing a candidate, reviewing a recall program and walking into a practice to understand why its performance has changed.

Most importantly, you follow through and hold people accountable.

Why This Opportunity Is Different\n

This is not one regional position among dozens inside a large DSO.

You will work directly with the founders and have meaningful authority and accountability for the operating performance of the entire organization.

For an accomplished Regional Manager currently overseeing multiple dental practices, this is an opportunity to step into a Director-level leadership role with broader responsibility, greater autonomy and the ability to help build the operating infrastructure of a growing dental group.

Compensation\n

Competitive base salary, commensurate with experience, plus meaningful performance-based incentive compensation.

Creating Dental Excellence is an equal opportunity employer.