Job Description
Job DescriptionWe are looking for an ERP/CRM Consultant to support enterprise application stability and continuous improvement in New York, New York. This Long-term Contract position focuses on diagnosing system issues, coordinating enhancements, and working closely with business and technology teams to deliver effective solutions. The ideal candidate brings strong technical problem-solving skills, sound documentation practices, and experience operating within structured IT controls.
Responsibilities:
• Address application defects, troubleshoot user-reported issues, and drive timely resolution of support requests
• Organize and refine a queue of system fixes and enhancement items, balancing urgency, impact, and business priorities
• Examine recurring problems, document findings, and translate analysis into practical recommendations for improvement
• Apply established IT governance standards and follow formal change control procedures for system updates and releases
• Partner with business stakeholders and IT counterparts to clarify needs, align expectations, and support solution delivery
• Maintain clear records of incidents, corrective actions, and configuration updates to improve visibility and knowledge sharing• Hands-on experience in ERP and/or CRM support, administration, or consulting roles
• Proficiency with client-side scripting and related customization techniques
• Ability to create and maintain business requirement documentation with clarity and accuracy
• Working knowledge of configuration management practices in controlled IT environments
• Experience with API development and system integration concepts
• Salesforce development experience, including customization and troubleshooting capabilities
• Strong analytical skills with the ability to investigate issues and recommend effective solutions