Technical Support Analyst (EDI)

Sintel Tecnologia e Informação S/A

Southfield, MI, USA

Published: 6/14/2022

Technology

Full Time

Job Description

We’re Hiring at Sintel!

Join our team as a Technical Support Analyst (EDI)! If you’re passionate about technology, problem-solving, and want to contribute to a company that powers the global automotive supply chain, this is your opportunity.

What You’ll Do:

Proactively prevent incidents to maintain system stability.
Screen, log, and manage support calls and tickets.
Provide technical support to customers, ensuring close collaboration and excellence in service.
Execute procedures, troubleshoot issues, and perform basic simulations with speed and accuracy.
Work with EDI (Electronic Data Interchange) to manage communication protocols, networks, data flows, and messaging (locally and globally).

✅ What We’re Looking For:

Degree in Technology, IT, or related fields.
Proven experience in technical support and customer service.
Strong problem-solving and technical troubleshooting skills.
Advanced English (mandatory for global operations).
Spanish fluency (required for customer interactions).
Location: Hybrid/Onsite in Detroit, MI

➕ Preferred Skills:

Knowledge of EDI standards, data integration, and automotive supply chain processes.

Grow with Sintel!

Help us drive innovative solutions for the automotive supply chain while advancing your career in a global tech environment.