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Technical Support Analyst (EDI)

Sintel Tecnologia e Informação S/A
locationSouthfield, MI, USA
PublishedPublished: 6/14/2022
Technology
Full Time

Job Description

Job Description

We’re Hiring at Sintel!

Join our team as a Technical Support Analyst (EDI)! If you’re passionate about technology, problem-solving, and want to contribute to a company that powers the global automotive supply chain, this is your opportunity.

What You’ll Do:

  • Proactively prevent incidents to maintain system stability.

  • Screen, log, and manage support calls and tickets.

  • Provide technical support to customers, ensuring close collaboration and excellence in service.

  • Execute procedures, troubleshoot issues, and perform basic simulations with speed and accuracy.

  • Work with EDI (Electronic Data Interchange) to manage communication protocols, networks, data flows, and messaging (locally and globally).

✅ What We’re Looking For:

  • Degree in Technology, IT, or related fields.

  • Proven experience in technical support and customer service.

  • Strong problem-solving and technical troubleshooting skills.

  • Advanced English (mandatory for global operations).

  • Spanish fluency (required for customer interactions).

  • Location: Hybrid/Onsite in Detroit, MI

➕ Preferred Skills:

  • Knowledge of EDI standards, data integration, and automotive supply chain processes.

Grow with Sintel!

Help us drive innovative solutions for the automotive supply chain while advancing your career in a global tech environment.

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