Job Description
Job Description
Johnson Service Group, a nationally award-winning staffing firm, has an immediate opportunity for a Help Desk Analyst for a global medical device client in El Segundo, CA
Contract | Onsite
Summary: The Support Analyst will act as the first point of contact for handling business partners technical support issues. The Support Analyst will be responsible for responding to issues by gathering all necessary information and to provide resolution during the initial contact or forward the issue to the correct support team for resolution. The focus of work is phone and deskside support, and resolution of incidents/service requests submitted via Self Service. The Support Analyst will create solution documentation both for internal Service Desk use as well as business partner use. The Support Analyst will participate on project and change work.
Skills/Experience:
- Demonstrated ability to use troubleshooting skills to resolve inquiries professionally and accurately.
- Solid knowledge of Windows OS, Apple OS, Active Directory, MS Office Suite, ticketing systems, call center, mobile devices and anti-virus/spyware.
- Solid knowledge of desktop, laptop and thin client hardware.
- Working experience with peripherals such as printers and desk phones.
- Demonstrated strong verbal, written, organization and interpersonal skills.
- Demonstrated flexible approach to an ever-changing environment.
- Professional and courteous approach.
- Self-motivated team player.
- Strong organizational skills.
Qualifications:
- Two to four years of IT work experience
-
- 1-2 Years Call Center experience
- 1-2 Years Desktop Support experience
- High School Diploma or equivalency
- Familiar with ITIL processes and framework. ITIL v3 or 2011 certification a plus.
- Help Desk and/or Desktop Support technical certification a plus.
Company DescriptionOur people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.
Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG! We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.
We offer medical, dental, vision, life insurance options, 401(k), weekly pay, and more.
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
Company Description
Our people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.\r\n\r\nJohnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG! We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.\r\n\r\nWe offer medical, dental, vision, life insurance options, 401(k), weekly pay, and more.\r\n\r\nJohnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.