Job Description
Job Description
We are looking for a dedicated Help Desk Analyst I to join our team in Waukesha, Wisconsin. In this contract position with the potential to become permanent, you will play a vital role in providing technical support and resolving IT-related challenges for users across various industries. This role offers the opportunity to enhance your skills while contributing to a dynamic and collaborative environment.
Responsibilities:
• Provide timely and effective technical support to end-users, addressing issues related to printers, password resets, and device performance.
• Troubleshoot and resolve general IT problems, ensuring minimal disruption to workflow.
• Utilize AutoTask for managing service desk tickets and tracking contract-related activities.
• Offer guidance and assistance on Microsoft Windows 10 and Active Directory systems.
• Collaborate with team members to maintain consistent service delivery across multiple industries.
• Identify opportunities to improve processes and enhance the user experience.
• Perform basic troubleshooting tasks to resolve hardware and software issues.
• Support users with Azure-related inquiries, contributing to the team’s growth in this area.
• Document solutions and maintain accurate records of resolved issues.
• Stay informed about emerging technologies and best practices to improve support services.
• Proficiency in troubleshooting and resolving common IT issues.
• Experience with Active Directory and Microsoft Windows 10.
• Familiarity with service desk ticketing systems, such as AutoTask.
• Basic knowledge of Azure, with a willingness to learn and grow in this area.
• Strong communication skills to effectively assist users and collaborate with team members.
• Ability to work independently and manage multiple tasks simultaneously.
• Strong organizational skills for tracking and documenting support activities.
• A proactive attitude towards identifying and resolving technical challenges.