Job Description
Job DescriptionDescription:
Summary
The Information Technology Manager is a trusted individual with fiduciary responsibility for managing a wide range of facets within the information technology department. The ideal candidate will have a strong skillset in ERP management to ensure we utilize our system as optimally as possible. Maintaining an on-going strong relationship with our co-managed network provider will also be critical to ensure security and efficiency is upheld within our operations. A strong desire and ability to roll the sleeves up will be necessary to support a wide range of areas to support our company’s needs.
Essential Duties & Responsibilities
Information Technology Management
- Effectively maintain relationships with our co-managed network provider
- Optimize ERP usage and troubleshoot/resolve issues, manage annual agreement with provider
- Establish/maintain vendor relationships and drive efficient and reliable performance of all hardware, software, office equipment, phones, and internet
- General knowledge of information technology topics to resolve end user issues or questions
- System security via cybersecurity training and mitigating controls
- Develop and foster strong relationships with other stakeholders in the company to drive all implementations, issues, or enhancements to completion
- Establish and maintain standard operating procedures for the department to operate in a consistent and reliable manner
- Development and ownership of the information technology budget
- General availability during off-hours for support as needed (infrequent)
Leadership
- Set direction and coach staff to be successful
- Exemplify the Zero-Max core values through close engagement and interaction with employees (1. Provide best in class service and solutions, 2. Hold ourselves accountable, and 3. Do the right thing)
- Manage employee hiring, performance management, and training
- Provide real-time feedback to staff to drive proactive performance improvement
Requirements:
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Certifications
- Bachelor’s degree in Information Technology, Computer Science, or related field
- Ten years’ experience in various aspects of information technology
- Supervisory experience preferred
Requirements
- General knowledge and comfort of ERP software (Epicor expertise strongly preferred)
- Desire to roll the sleeves up to proactively figure things out
- Excellent interpersonal skills that include the ability to work with employees at multiple levels within the organization
- The ability to effectively train employees and conduct performance management activities
- Ability to effectively manage multiple priorities
- Confidentiality, integrity, and effective communication skills are required
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job - reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Ability to speak or hear
- Ability to work in or around tight spaces at times (i.e. desks)
- Ability to occasionally lift up to 40 pounds
Zero-Max is proud to be an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. – Veteran/Disability