Job Description
Job Description
NUC University operates a geographically diverse, virtual Service Desk using Support Teams comprised of Support Analysts and Specialists. Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help Desk tickets the next day and go visit a user the third day.
The IT Support Specialist I provides a broad range of general and advanced technical support services to students, faculty, and administrative staff across the University, and provides deep expertise in specific skills. Examples of these skills include hardware configuration and repair, network, telephony, learning management system (LMS), student information system (SIS), CRM, business intelligence, document management, etc.
IT Support Specialist I is a Tier 1 support resource.
The IT Support Specialist I tracks changes and enhancements in technologies, hardware, software, and applications. The IT Support Specialist I is the first line of defense in keeping up with technological changes.
The location of the role may be at a specific campus, in a centralized location, or remote. Travel to campuses may be required.