Job Description
We are seeking an experienced Service Delivery Manager (10+ years) to oversee client services, ensure SLA compliance, and manage day-to-day IT service operations. This role includes contract management, customer/vendor relationship handling, and driving process improvements for efficiency and quality delivery.
Location: Shakopee, MN or Eden Prairie, MN. Only local candidates
Key Responsibilities:
- Manage service performance and SLAs
- Lead daily IT service delivery and end-user support tickets
- Oversee contracts, vendors, and client relationships
- Support IT projects and weekend managed LAN initiatives