Job Description
Job DescriptionRobert Half is looking to grow the Desktop Support team for our client about 30 minutes from Oshkosh, WI. The Desktop Support Analyst will be joining a team of 5 other individuals handling similar or escalated tickets. You will be supporting internal customers in a few locations walking distance. You will get your steps in daily! The Desktop Support Analyst will be working in a Microsoft environment, Windows 7 & 10, printers, specialized applications, and working deskside with end users about 50% of your time. The other 50% will be remote support. This is a fun team that works hard and encourages independent work and research to come up with solutions. There is a knowledge base and ticketing system you will use as well.
If you are interested, please apply online!
Must haves: 2+ more years • Desktop/Printers/overall Device Support • Excellent customer service - most out in the plant working with end users, all internal staff at the plant • Hardware/Imaging • Microsoft environment - O365
We are looking for a Desktop Support Analyst with a minimum of two or more years of providing technical support to internal users for a mid to larger company. The diversity of work will keep you busy. Thank you!• Minimum of two years of experience in desktop, printer, and device support.
• Proficiency in Microsoft environments, including Office 365, Windows 10, and Windows 11.
• Familiarity with hardware imaging and deployment processes.
• Knowledge of Active Directory for account management and security.
• Experience using SCCM for software and device management.
• Strong troubleshooting skills for both deskside and remote technical support.
• Excellent customer service skills, with the ability to work effectively with internal teams.
• Familiarity with VMware environments is preferred.