Network Technician / Data Center Support - CC
Job Description
Job Description
Required Qualifications
• Higher education or degree preferred (but not required) or foreign equivalent required from an accredited institution. Will also consider 1-3 years of progressive experience in the specialty in lieu of every year of education.
2+ years of experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices
Candidate will be part of onsite team maintaining network environment in support of physical touch (Smart Hands) support of Incident and or Requests.
He/she will be providing Incident support by working with remote Level 2/3 teams to assist in resolving outages fixing issues including replacement of cabling or hardware components.
He/she will be providing Service Request Support working with remote Network Support Teams to install hardware or patch cables to enable new services for customers.
Candidate will be participating in Hardware Rack & Stack installation of both Network and Server equipment, cable management, and installation of required Fiber and Copper Patch leads, providing console access to Remote Team for configuration if required and testing connectivity after installation and configuration.
Other related tasks required:
Receive Hardware shipments for data center equipment landings
Validation Purchase Order accuracy of Hardware received
Unboxing and Recycling of materials
Move Equipment from dock to staging areas and or to DC racks
Installation or retrofitting of server racks - rail and shelving installation
Power and network cable installation and cable management
Scanning and Labeling of installed devices (network or server)
Designate parts identified for spare part stock inventory
Proper e-waste handling and disposal
Equipment shipping and receiving as needed
Provide Escort Service for vendors/techs
Work Request Tasks from Service Now ticket system
Ability to withstand working in a hot enclosed environment for short time spans required (i.e., data center hot isles)
Must be able to perform work while on a ladder (use of ladders is required for top of rack installations)
Must be able to work independently as well as in teams of 3-4 and be flexible.
Must be able to lift 35 lbs. solo.
Must be willing to travel between buildings using personal car/foot.
May be required to walk/sit/stand/crawl/kneel for extended periods.
Must have excellent customer service skills and written/verbal communication skills.
Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10.
The job entails working in datacenters, networking rooms. Should be able to communicate by telephone, email, or face to face.
Preferred Qualifications
Experience in
Structured Network Cabling
Company DescriptionWe are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation
Company Description
We are committed to delivering exceptional services and professionals with proven work ethics and processes.\r\nProvide an exceptional client experience\r\nDeliver on our commitments\r\nBuild trust by thinking and acting with integrity\r\nCreate an environment that inspires innovation