Job Description
Job Description
Role: VoiDat Comm. Eng
Location: Washington DC (Hybrid)
Job Type: Long- term Contract (W2 Only)
Job Description:
Duties and Responsibilities:
1. Serve as the first point of contact for customers seeking Telecom related technical assistance over the phone or email
2. Monitoring and maintaining of OCFO Voice Network and reporting issues to Telecom ISP/Cloud Hosting Vendor (OCTO) using remedy Portal ticketing system.
3. Work with Telecommunications Partner (Aspect) on upgrades and patch management of voice products.
4. Managing Helpdesk Tickets of Telecom related issues using Zendesk.
5. Configuring new hires user profiles for Voicemail and Display name change on desk phones in timely manner
5. Update Equipment Inventory documentation of the telephony infrastructure and Voice network infrastructure.
6. Maintain Voice network cabling closets and cable location inventory.
7. Perform technology refreshes, mobile devices iOS update in accordance with OCTO AirWatch policy
8. Ability to document work activities into meaningful incidents or tasks in the Zendesk system.
9. Performs all duties in accordance with OCFO policies and procedures
10. Maintain inventories of all OCFO Telecom assets using the FCMS inventory and Verizon Portal to secure assets
11. Participate in the development of the documentation of Telecom infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices.
12. Participate in meetings as required and directed to insure clear communication within IT Operations.
13. Install and move assets as required according to OCFO IT Operation processes.
Responsibilities:
a. Provides technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks.
b. Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards.
c. Develops, operates, and maintains voice, wireless, video, and data communications systems.
d. Provides complex engineering or analytical tasks and activities associated with one or more technical areas within the communications function.
Qualifications:
1. 1-5 years of experience developing, operating and maintaining voice, wireless video, and data comm. Systems
2. 1-5 years of experience providing direction for communications activities related to large comm. networks
3. Troubleshoot daily telecom related issues in the areas of desk phones, call center applications, mobile devices, and data \ voice ports
4. Proven experience with telecom system PBX\ACD\UIP
5. Proven experience in asset management in the areas of hardware and software
6. Good technical understanding of network, telecommunications, and mobile devices
7. Proven experience with Call Center Environment
Education:
Bachelor's degree in IT or related field or equivalent experience
As part of the OCFO technology team, this position is responsible for providing support to internal and remote users by installing, configuring, and upgrading OCFO telecommunication products, including Avaya, CISCO, Aspect Unified Communication, Webex Audio\Video conferencing, VoiP, SIP, analog lines, eFax, and mobile devices.
Duties and Responsibilities:
1. Serve as the first point of contact for customers seeking Telecom related technical assistance over the phone or email
2. Monitoring and maintaining of OCFO Voice Network and reporting issues to Telecom ISP/Cloud Hosting Vendor (OCTO) using remedy Portal ticketing system.
3. Work with Telecommunications Partner (Aspect) on upgrades and patch management of voice products.
4. Managing Helpdesk Tickets of Telecom related issues using Zendesk.
5. Configuring new hires user profiles for Voicemail and Display name change on desk phones in timely manner
5. Update Equipment Inventory documentation of the telephony infrastructure and Voice network infrastructure.
6. Maintain Voice network cabling closets and cable location inventory.
7. Perform technology refreshes, mobile devices iOS update in accordance with OCTO AirWatch policy
8. Ability to document work activities into meaningful incidents or tasks in the Zendesk system.
9. Performs all duties in accordance with OCFO policies and procedures
10. Maintain inventories of all OCFO Telecom assets using the FCMS inventory and Verizon Portal to secure assets
11. Participate in the development of the documentation of Telecom infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices.
12. Participate in meetings as required and directed to ensure clear communication within IT Operations.
13. Install and move assets as required according to OCFO IT Operation processes.
Responsibilities:
a. Provides technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks.
b. Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards.
c. Develops, operates, and maintains voice, wireless, video, and data communications systems.
d. Provides complex engineering or analytical tasks and activities associated with one or more technical areas within the communications function.
Qualifications:
1. 1-5 years of experience developing, operating and maintaining voice, wireless video, and data comm. Systems
2. 1-5 years of experience providing direction for communications activities related to large comm. networks
3. Troubleshoot daily telecom related issues in the areas of desk phones, call center applications, mobile devices, and data \ voice ports
4. Proven experience with telecom system PBX\ACD\UIP
5. Proven experience in asset management in the areas of hardware and software
6. Good technical understanding of network, telecommunications, and mobile devices
7. Proven experience with Call Center Environment
Education:
Bachelor's degree in IT or related field or equivalent experience
Company DescriptionW3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.
We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.
Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.
We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.
We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.
Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.
As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.
Company Description
W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\n\r\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\n\r\nOur Services\r\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\n\r\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\n\r\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\n\r\nOur Expertise\r\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\n\r\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.