Marriott Austin North - Front Desk Agent

Aimbridge Hospitality

Round Rock, TX, USA

Published: 6/14/2022

Travel & Tourism

Full Time

Job Description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth check-ins, and friendly farewells. Youre the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether its a quick question or a big request, youre all about making their stay unforgettable.
Communication Champ: You know how to get the message acrossclearly, confidently, and with a smile. Whether its chatting with guests or coordinating with the team, you keep things flowing smoothly.
Quick-Thinking Problem Solver: When challenges pop up, youre already on it. You think fast, act smart, and turn potential hiccups into happy endings.
Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

High school diploma or equivalent; experience in a hotel or related field preferred.
Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

Now offering Daily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan

PROPERTY INFORMATION:

At Marriott Austin North, were passionate about delivering exceptional service and creating memorable experiences for our guests. Located just north of downtown Austin, our hotel provides a welcoming environment for guests, and an exciting, dynamic workplace for team members. We are located just north of Austin near I-35 and US 183, which provide various public transit routes serviced by CapMetro. As part of our team, youll be an integral part of delivering the Marriott experience: known for its personalized service, thoughtful amenities, and commitment to making each guest feel valued. Whether youre working directly with guests, maintaining a clean and comfortable environment, or collaborating with colleagues across departments, your contribution will play a key role in the success of our hotel. As part of Aimbridge Hospitality, we believe in nurturing professional growth and providing opportunities for employees to shine. If youre excited about joining a forward-thinking team that celebrates innovation and personal development, wed love for you to apply.

Application deadline for Colorado positions: