Job Description
Job Description
Job Title: Professional Services Engineer
Department: Professional Services
Reports To: Director of Operations
Location: Winona, MN or La Crosse, WI
Job Type: Full-Time
Salary Range: $65,000 – $75,000 annually (based on experience)
PROFESSIONAL SERVICES ENGINEER
Job Summary
Join a forward-thinking MSP where your skills make a real impact. At Itechra, we don’t just implement technology—we engineer success for our clients. As a Professional Services Engineer, you’ll be at the forefront of exciting infrastructure projects, working hands-on with cutting-edge solutions in networking, cloud, virtualization, and security. If you thrive in a fast-paced environment, love solving complex problems, and want to grow with a team that values innovation and excellence—this is the role for you.
Key Responsibilities
- Plan and execute Microsoft 365 and Azure cloud migrations
- Implement and manage network infrastructure: firewalls, switches, VLANs, wireless, and routing
- Deploy and upgrade Windows servers and Active Directory environments
- Manage and migrate virtualization platforms such as VMware vSphere and Hyper-V
- Work with SAN environments and backup/disaster recovery solutions
- Assist with solution design and statement of work creation alongside the vCIO and Project Manager
- Document all project work and maintain accurate records in the PSA system
- Act as the final escalation point for support issues—available during and outside standard hours as needed
- Stay current with industry trends and emerging technologies
Qualifications
Required:
- Associate's degree or higher in Computer Science, IT, or related field
- 5+ years of hands-on IT infrastructure experience, including networking and server environments
- Proficient with Microsoft technologies (Windows Server, M365, Azure)
- Solid understanding of networking technologies (LAN, WAN, VPN, VLANs, routing, firewalls)
- Experience with virtualization (VMware or Hyper-V)
- Excellent written and verbal communication skills
Preferred Certifications:
- CompTIA A+, Network+, Security+
- Microsoft (MCSA or higher)
- Cisco (CCNA or higher)
Work Environment & Physical Demands
- Hybrid work environment with occasional travel to client sites
- Must be able to lift/move up to 50 pounds
- Valid driver's license required
- Ability to work occasional evenings or weekends based on project or escalation needs
Benefits & Perks
- Competitive salary with annual performance reviews
- Health, dental, and vision insurance
- 401(k) retirement plan with employer match
- Paid time off (PTO) and paid holidays
- Company-paid life insurance
- Company-paid long-term disability insurance
- Professional development reimbursement (certifications, training, exam fees)
- Company-paid cell phone and laptop
- Flexible hybrid work schedule (in-office 3 days/week)
- Collaborative team environment with opportunities for growth
Why Join Itechra?
At Itechra, we take pride in delivering best-in-class technology solutions that empower our clients to succeed. Our team values continuous improvement, strong collaboration, and a client-first mindset. We offer competitive pay, excellent benefits, and a culture that supports professional growth.