Job Description
Job Description
* Student Housing Management Experience is mandatory*
Personnel Management
Assure that a harassment free work environment is maintained at all times.
Oversee leasing and maintenance staff as well as courtesy officers.
Communicate and implement Systems, Policies and Procedures from corporate office to staff
Review employee mileage reports for accuracy.
Submit complete and accurate time sheets in a timely manner.
Review and submit for approval all overtime hours.
Document Employee performance concerns and Employee conflicts.
Monitor staff to ensure that Company Dress Code is adhered to at all times.
Hire and terminate personnel with assistance from Senior Management.
Maintenance and Make Ready's
Verify completion of repair orders.
Constantly monitor property for any liability issues and report any findings to Supervisor.
Monitor property for any non routine repairs and make recommendations to Supervisor.
Monitor completion of daily Duties Sheets and Make Ready Completion Forms.
Conduct Make Ready inspections.
Monitor painting, carpet cleaning, carpet and ceramic tile installation. To assure that services and
products are of proper quality.
Evaluation of Lawn Maintenance Contractor to assure good performance.
Perform exterior inspections weekly to assure that necessary repairs are addressed and to
maintain Community’s curb appeal.
Coordination of Spring and Fall annual replacement and Fertilization Programs.
Assure that A/C filter replacement program is adhered on a quarterly basis.
Monitor Pest control to assure quality service.
Coordinate annual fire extinguisher/smoke detector maintenance.
Administrative
Establish and maintain all office procedures including files, records, reports and systems in
accordance with company policy. Student housing experience a plus but not required.
Implement rental standards and qualifications established by the company when processing real
applications.
Monitor rent collections and assure that appropriate collection action is taken to resolve all
delinquencies in a timely manner.
Assure that bank deposits are made on a regular basis.
Oversee completion and accuracy of Weekly Status Report which is to be submitted each
Monday morning.
Oversee all computer duties to assure that work is accurate, complete and submitted in a timely
manner
Conduct Move out inspections to determine applicable move out charges assuring that fees are
accurately billed.
Complete Security Deposit disposition within 1 week of resident move out.
Assure that unpaid balances are turned over to credit and collections in a timely manner.
Monitor key control log to assure that it is consistently maintained.
Maintain petty cash account.
Leasing and Marketing
Assist with telephone and in person sales presentations as needed.
Select an apartment in every available unit size and assure that each has been freshened and
the electricity turned on each morning for showing.
Coordinate promotional advertising and marketing efforts as dictated by Senior Management.
Assure that marketing tools are available.
Resident Management and Retention
Effective resolution of Resident complaints and concerns.
Assure of timely and accurate lease renewal notifications.
Handle Resident lease violation issues and document action taken.
Contact resident after work order is complete in insure satisfaction.
Also includes job duties as may be assigned by Senior Management.