Field Service Technician

Job Description

Field Service Technician I & II — Honolulu, HI\n

Toshiba America Business Solutions

\nCompensation\n

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• Level I: $18.00–$21.00/hr | Level II: $22.00–$25.00/hr

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• Monthly performance bonus — up to $6,000/year

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• Auto reimbursement program

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\nAbout the Role\n

Toshiba America Business Solutions is a leader in digital technology — from equipment and digital displays to document security and software solutions. We're looking for a Field Service Technician to join our Honolulu team.

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In this role, you'll be the face of Toshiba for our customers keeping their office equipment running smoothly through on-site maintenance, service, and repair.

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What You'll Do

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• Provide on-site maintenance, service, and repairs

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• Diagnose equipment issues and perform installations, upgrades, and retrofits

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• Deliver product training to customers

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• Manage field calls by priority with effective time management

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• Rebuild components at the shop

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• Continuously develop your technical skills

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\nQualifications\nField Service Technician I (Minimum 1 year experience)\n

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• High School Diploma or GED

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• At least 1 year of experience in one or more of the following:\n
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  • Technical repair, service & installation of copier/office equipment (preferred)

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  • Technical service or repair of Photo ID systems, printers, ID Badge, or Fingerprint equipment

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  • Mechanical/low voltage device support (military service, cable installation, electrical, automotive, or mechanical repair)

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• Advanced education, certifications, or internships may substitute for experience

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• Ability to lift 50 lbs; comfortable with frequent bending, lifting, and reaching

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• Valid driver's license

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\nField Service Technician II (Minimum 3 years experience)\n

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• High School Diploma or GED

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• At least 3 years of experience in one or more of the following:\n
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  • Technical repair, service & installation of copier/office equipment (preferred)

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  • Technical service or repair of Photo ID systems, printers, or ID Badge equipment

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  • Mechanical/low voltage device support (military service, cable installation, electrical, automotive, or mechanical repair)

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• Advanced education, certifications, or internships may substitute for experience

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• Ability to lift 50 lbs; comfortable with frequent bending, lifting, and reaching

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• Valid driver's license

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\nBenefits\n

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• Performance bonus — up to $6,000/year ($450/month + accelerator)

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• Group health coverage — medical, dental, and vision

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• Employee Assistance Programs

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• Pre-tax spending accounts

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• 401(k) plan

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• Pet insurance

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• Company-provided life insurance

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• Employee discounts

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• Generous paid holidays, vacation, sick, personal, and volunteer days

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Toshiba America Business Solutions is an equal opportunity employer.