Job Description
Job DescriptionWe are looking for a dedicated Help Desk Analyst I to join our team in Park City, Utah. This is a contract position ideal for individuals eager to provide technical support in a fast-paced healthcare environment. The role involves assisting users with technical issues, troubleshooting basic system errors, and ensuring smooth operation of essential software tools.
Responsibilities:
• Respond to service desk tickets and provide timely resolutions to technical issues.
• Troubleshoot basic errors in Windows systems and ensure functionality.
• Assist users with Office 365 applications, addressing issues and optimizing productivity.
• Manage multi-factor authentication processes to ensure secure access.
• Collaborate with team members to identify and resolve recurring technical concerns.
• Document troubleshooting steps and solutions for future reference.
• Provide clear and detail-oriented communication to users regarding technical support.
• Monitor system performance and escalate complex issues as needed.
• Offer guidance and training to users on basic software functionalities.
• Maintain a high level of customer service throughout all interactions.• Minimum of 1 year of experience in a help desk or technical support role.
• Proficiency in basic troubleshooting for Windows systems.
• Familiarity with Office 365 applications.
• Ability to manage service desk tickets effectively.
• Understanding of multi-factor authentication processes.
• Strong written and verbal communication skills.
• Detail-oriented with strong organizational abilities.
• Ability to work independently and collaboratively in a team environment.