General Manager- Affordable Housing
Job Description
Job Description
Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 27,000 apartments across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale.
At Fairstead, we believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders. Fairstead challenges industry norms through our tech-forward, entrepreneurial approach to affordable housing. In addition to core real estate capabilities, we operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity.
The General Manager oversees, plans, and manages the day-to-day operations of properties in their portfolio. They are responsible for managing all on-site compliance activities and for the overall performance of the portfolio, which includes direct oversight of the marketing program and financial performance.
RESPONSIBILITIES:
- Ensure adherence to laws relating to leasing, including but not limited to Departments of Housing and Urban Development (HUD), Fair Housing, Americans with Disabilities Act (ADA) and Fair Credit Reporting Act.
- Remains compliant and knowledgeable in all aspects of the HUD 4350.3 Handbook.
- Develops responses to regulatory agencies in coordination with the Compliance Department.
- Implements intervention strategies with Regional Managers and Compliance Department for tenants who are non-compliant with lease/compliance requirements.
- Prepares all site REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews.
- Assisting tenants with requests, questions, problems, and complaints.
- Monitors tenant and complex wide arrears and litigation cases.
- Attend monthly arrears meeting.
- Documents lease violations and coordinate evictions.
- Direct collection of monthly rents and late fees, process applications and pursue delinquencies through legal action and eviction. Monitor bad-debt write-offs. Alerting staff of move ins, move outs, any emergencies.
- Supervises, directs, and monitors the preventive, routine and emergency maintenance/repairs and is compliant with all regulations.
- Consistently works to clear HPD (Housing Preservation and Development), ECB, DOB violations.
- Coordinates vendor bids and contractor quotes.
- Conducts and documents unit inspections.
- Conduct bi-annual walk throughs with Building Superintendent.
- Create reports for review to ensure all buildings under the PM's responsibility are properly maintained and building needs are appropriately noted, planned for, and addressed.
- Attend weekly construction meeting.
- Provide and obtain updates on various ongoing construction projects/unit renovations.
- Work with construction team on avoiding violations, inspections, necessary access.
- Prepare monthly financial cover sheet.
- Attending monthly financial catch-up meeting and monitoring budgets.
- Performs other related duties as required.
Benefits:
- Generous employer contribution for Medical Insurance through Meritain Health.
- Employer Paid Vision Plans.
- Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
- 12+ paid Holidays.
- 15 days of PTO.
- 7 Sick days.
- Employer Paid Life Insurance.
- Flexible Spending Account.
- Nationwide Pet Insurance.
- Disability Insurance.
- Laser Correction Discount.
- Employee Discounts on appliances, apparel, and more.
QUALIFICATIONS:
- Three (3) years management experience including supervising a team (property management, hospitality, retail, or restaurant management).
- COS (Certified Occupancy Specialist) or CPO (Certified Professional of Occupancy) (Certified Professional of Occupancy) certification.
- Bachelor's degree preferred.
- Flexible, outgoing, authentic, and confident personality
- Ability to thrive in an informal, yet fast-paced environment
- Entrepreneurial spirit
- Promoting opportunities in the company and assisting in building the team.
- EIV experience.
- Yardi experience preferred.
- TCS certification for tax credit properties.
- Able to effectively communicate with a range of people and personalities.
- Proficient in Microsoft Office Suite.
- Demonstrated ability to build relationships with staff members and the community.
- Ability to multi-task and meet tight deadlines.
- Takes a proactive approach to anticipating and preventing problems. When a problem occurs, define those problems, investigate obstacles, gather relevant information, decide whether solving the problem should be a group decision, generate and analyze alternate solutions and arrive at a workable solution.
- Prioritizes tasks and manages time to ensure that deadlines are met. Achieves results within established timelines. Recognizes opportunities and initiates actions to capitalize on them. Looks for new and productive ways to make an impact.
Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks.
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