E-Commerce Assistant Manager

Job Description

Job Description

Goodwill Industries of Hawaii, Inc.

Job Title: E-Commerce Assistant Manager

At Goodwill, we do more than provide jobs — we create pathways to opportunity and dignity through the power of work. Our mission-driven culture sets us apart, and every role directly supports individuals in achieving self-sufficiency and success. When you join Goodwill, you're not just building a career — you're changing lives.

So, join the Goodwill Hawaii family and help strengthen our community, one job at a time!

SUMMARY

The Ecommerce Assistant Manager at Goodwill Industries of Hawaii supports the Ecommerce Manager in overseeing daily operations of the e-commerce division. This Ecommerce Assistant Manager role involves coordinating projects, managing collections and sales processes, supervising staff, and helping ensure strong financial performance and loss prevention. The Ecommerce Assistant Manager also contributes to innovation, growth initiatives, and achieving sales targets within the retail and online operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Maximize revenue from donated goods through online sales
• Oversee handling, pricing, and sale of e-commerce merchandise
• Audit sales channels to ensure compliance with policies and quality standards
• Assign tasks, manage schedules, and supervise staff performance
• Train, coach, and evaluate employees on e-commerce operations
• Manage inventory, supplies, equipment, and coordinate with facility staff
• Ensure inventory control, loss prevention, and accurate reporting of discrepancies
• Monitor customer satisfaction and take corrective actions when needed
• Track product flow, prepare sales/inventory reports, and ensure financial accuracy
• Adjust operations to meet sales, profitability, and production goals
• Provide excellent customer service and resolve complaints effectively
• Support online listings, promotions, and shipping processes
• Maintain organization, security, and cleanliness of e-commerce workspace
• Ensure proper online merchandising to maximize sales
• Communicate with retail teams and participate in organizational meetings
• Follow safety policies and maintain safe operations
• Perform duties with minimal supervision and complete additional tasks as assigned

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Employees are regularly required to:

• Regularly required to see, hear, speak, stand, walk, sit, and use hands
• Occasionally required to reach, climb, balance, stoop, kneel, or crouch
• Frequently lift and/or move items up to 25 lbs

EDUCATION and/or EXPERIENCE

• Associate’s degree (A.A.) or equivalent from a 2-year college or technical school
• OR 6 months to 1 year of related experience/training
• OR a combination of education and relevant experience

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Primarily works indoors in a warehouse or office environment
• Occasionally exposed to outdoor weather, heat, air conditioning, and dust
• Work environment typically has a moderate noise level

Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Affirmative Action laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.