IT Support Technician 2
Job Description
Job DescriptionIT Support Technician II
WHO WE’RE LOOKING FOR
Spectrum Vision Partners (“SVP”) and OCLI Vision (“OCLI”) work together to provide world class eye care to our patients to improve lives. SVP, the management services team, supports OCLI vision, one of the largest multi-specialty ophthalmology networks in the U.S. Our unique model and collaborative culture differentiate us in the marketplace and in our service to our patients. We build our culture one hire at a time. We want to build a great team that helps us focus on delivering exceptional eye care: the kind of team people want to be a part of, and the kind of team we can’t live without.
We want to learn more about you and the kind of team culture you can help us create. We’re interested in your relevant skills and what you can do. We’re even more interested in your positive attitude and flexible mindset!
THE OPPORTUNITY AT HAND
The IT Support Technician will respond to support tickets, emails and level I troubleshooting support to our growing practice. Must have basic hardware, software and network troubleshooting skills. Must be able to identify customer needs and provide the step and/or direction necessary to resolve said problems in a changing Information Technology environment. Must follow company and/or customer procedures as needed or where provided and maintain best security or business practice. Applicants must be highly organized and possess the ability to effectively and professionally communicate with others.
OUR EXPECTATIONS OF YOU
- Must be knowledgeable in Hardware, Software, and Networking Support
- You’ll provide user support for desktop and Lan/Wan- based applications
- You’ll participate in Active Directory administration and GPO creation and modification
- Windows Server 2008/2012/2016
- Participate in Office 365/ Exchange administration
- Software installation/SCCM
- Proficient with troubleshooting
- You’ll follow up on open calls/service tickets daily
- Provide excellent customer service
- Accurately code and update call information in ticket system(s)
- Work with ISP’s to troubleshoot connectivity issues
- Printer/ Scanner configuration
WHAT YOU'LL NEED TO SUCCEED
- You’re comfortable providing our employees with white glove customer service
- You have experience troubleshooting in windows and network
- You’re proficient in Microsoft Office
- You’re a strong problem solver and love working a problem through to solution
- You have an Associate's degree in related field or two or more years of relevant experience
- Networking experience (Cisco, sonicwall preferred)
- A+ Certification, Network+ Certification – preferred but not required
WHO WE ARE
Our globally recognized healthcare team is comprised of some of the top minds in ocular medicine. Our senior management team has a combined 200 years of eye industry experience collaborating with some of the most recognized practices in the nation. While our providers have the expertise to diagnose and treat complex ocular, oculoplastic, and retinal conditions, we’re also uniquely qualified to provide care for our patients from childhood though adulthood. We build relationships with our patients that last a lifetime
With nearly 1,400 employees, we support over 50 clinic locations, five state-licensed ambulatory surgery centers, and over 110 surgeons, doctors, and other medical professionals. Our brands include OCLI Vision, Island Eye Surgi-center, New Vision Cataract Center, AIO, and others.