Job Description
Job Description
ABOUT HELIENE
Heliene is a fast-paced entrepreneurial company growing rapidly in a highly desirable industry, with a mission to be part of the solution to climate challenges and contribute to a better planet.
Heliene has taken the challenge to help the world reduce its reliance on fossil fuels, by striving to be a leader in renewable energy. We are a manufacturer of high efficiency and high-quality solar modules. Our modules are produced on state-of-the-art solar manufacturing lines in Ontario-Canada, Minnesota-USA, and at manufacturing partners around the world.
Customer First is more than a slogan. It’s the guiding principle of our business, a core value, and the cornerstone of our company culture.
WHY JOIN HELIENE
We are looking for talented and motivated people that want to help us shape the solar industry. Under an experienced leadership team, we provide growth opportunities, intellectual challenge and a flexible, collaborative company culture.
We offer comprehensive benefits, including competitive salaries; paid time off; health, dental, vision and life insurance; as well as retirement plans.
THE POSITION
Job Title:
IT Service Desk Coordinator
Position Status:
Full Time
Department:
Growth
Supervision Received:
IMIT Director
Supervision Exercised:
External Third-Party Vendors as required
Location:
Mountain Iron, Minnesota (on-site)
A.
Service Desk Support
40%
B.
External Third-Party IT Vendor Management
30%
C.
Training / Policy and Procedure Development and Maintenance
20%
D.
Other duties as assigned
10%
TOTAL
100%
Reporting to the IMIT Director, the IT Service Desk Coordinator is responsible for providing technical support to end users, specifically our manufacturing operations, and maintaining the relationship with external Third-Party IT vendors. Working closely with our external Third-Party IT support vendors, they respond to incoming requests for IT support and help remedy IT issues including network, infrastructure, hardware and software tickets, as required. They are also responsible for performing technical maintenance and software installations and updates. This position is full-time on-site in Mountain Iron, MN, providing in-person IT support, including managing asset inventory, production line IT needs, and partnering with both the Human Resources team for onboarding/offboarding employees, as well as the Site Administrative Assistant to support any technical needs. The successful candidate must be a strong communicator, self-motivator, with excellent customer service skills, and who is also very technically proficient.
Key Responsibilities:
- Respond to IT support requests over the phone, via email and in person.
- Prioritize IT support that affect manufacturing
- Download, install and configure software to meet end user requirements.
- Ensure correct use of applications, networks and equipment, including testing and updating software and equipment as needed.
- Ensure network is providing optimal performance and provide recommendation for upgrades when required by performing analysis, conducting reviews and reporting.
- Act as the liaison between Heliene and the Third-Party IT vendor to ensure open, clear and organized communication.
- Work closely with our Third-Party IT Vendor to ensure:
- Proper inventory levels
- IT documentation including network and user details
- Documentation of and analysis of ticketing system, including efficiency and ease of use.
- Working closely with the Human Resources Team, research/develop and implement all IT related training, including but not limited to; End User Orientation, Cyber Security, Shared Drive Support etc.
- Working closely with external resources as needed, develop and maintain policy and procedures as it related to IT needs
- Perform other duties as assigned by the Chief Growth and Corporate Services Officer or delegate.
Minimum Qualifications:
A bachelor's degree in computer science or information technology with at least three years of experience in a related position or an equivalent combination of education, training and experience.
- Proven experience in a Help Desk Support setting
- Working knowledge of help desk software, databases and remote control
- Advance troubleshooting skills
- Strong organizational skills and inventory management experience
- Ability to multi-task
- Strong written and verbal communication skills
- Must complete record check and drug screening prior to employment
Salary Range: $55,000 to $75,000 Annually
Benefits:
- Employer paid employee medical & dental benefits
- Co-pay for spouse/dependents
- Performance Incentive
- Life Insurance
- 401K match
- Paid PTO
- Paid sick days
- Paid personal days
Qualified applicants should submit a cover letter and resume to the Careers Center.
All applicants must be legally eligible to work in the United States of America.
Heliene is strongly committed to fostering diversity and inclusivity within our organization and is an equal-opportunity employer. Heliene invites and encourages applications from all qualified candidates from equity-deserving groups, and all qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Currently, Heliene USA is not accepting applicants that require sponsorship.