Washington D.C., Union Market, Front Desk Coordinator

Glowbar Inc

Washington, DC, USA

Published: 6/14/2022

Travel & Tourism

Job Description

Join the Glowbar Team:

Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results without the fluff. Since launching in NYC in 2019, we’ve grown fast, with locations across the Northeast and more on the way.

Every client who walks through our doors feels welcomed, cared for, and excited to come back and that starts with you. As a Studio Guide, you’re the heartbeat of the Glowbar experience: the first face clients see, the voice they hear on the phone, and the person who makes the whole visit feel seamless from start to finish. This is a role for someone who genuinely loves people, thrives on the energy of a great sale, and takes as much pride in a spotless studio and airtight books as they do in turning a first-time visitor into a loyal member.

What You’ll Do:

You’ll own the front desk and set the tone for every single visit. Every day, you’ll:

Welcome every client with warmth and energy making each person feel like the most important guest in the room
Drive membership and package sales by genuinely connecting clients to the Glowbar experience and the results it delivers
Lock in rebooking and next appointments post-service, and manage the waitlist to keep the schedule optimized
Be the voice of the studio: handling all client communication via phone, email, and text with professionalism and care
Share product knowledge and at-home routine suggestions to support the client’s skincare journey
Keep the studio spotless, organized, and client-ready - from the front desk to the back of house including studio laundry
Share observations and solutions with management to keep the client experience and team performance improving
Be the ultimate Glowbar ambassador in personality, presentation standards, and education

Who We’re Looking For:

1+ years of hospitality experience (restaurant, hotel, salon/spa, or comparable) with a proven track record of superior client service and sales
Genuine passion for people, hospitality, and creating memorable experiences
Confidence in sales conversations and a drive to meet and exceed membership goals
A warm, professional presence and a hospitality-first mindset
Flexible availability, including weekends (we’re busiest when clients have time to glow)
- Full-Time: 5-day open availability, including both weekend days
- Part-Time: 3-day open availability, including one weekend day
- Weekend Only: Saturday & Sunday every week
Enthusiasm for beauty, skincare, and a fast-paced, service-driven environment

Your Glow Package (Compensation & Benefits):

Uncapped commission: earn up to $15 per membership and $10 per package sold
2% annual compensation increase eligibility
Medical, dental, and vision insurance largely covered by Glowbar for Full-Time team members
40 hours of vacation for Full-Time team members + sick leave for all team members
Holiday pay at 1.5x for any of the 6 company holidays
Access to DailyPay platform - access part of your paycheck before payday at no cost
Disability, accident, critical illness, and life insurance coverage
Employee Assistance Program (EAP) with free mental wellness support
Commuter benefits to help save on transit and parking
Free annual Glowbar membership ($780 value) and two annual guest passes ($170 value)
25% employee discount off skincare products
$150 employee referral bonuses for bringing great people to the team
$15 product credit for every first-time client you refer

Working Conditions:

Our studios are energetic, on-your-feet environments. You should be comfortable with:

Standing, walking, and moving throughout your full shift
Bending, reaching, and lifting up to 15 lbs (supplies, laundry, merchandise)
Stairs, varying temperatures, and the occasional humidity of a laundry room
Evening, weekend, and holiday availability to meet client demand

We’re the DOPEST - and we mean it. Join us, and let your career truly glow!