Corporate Contract Processing Supervisor

Job Description

Job Description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

This position will be responsible for overseeing the processing of all daily sales within the assigned site location. Additionally, this position is responsible for assigning and monitoring daily tasks and assisting with training and development of Contract Processors. This position also works with sales management and other departments to determine disposition of challenged accounts and assists in providing solutions.

Essential Duties and Task:

• Assigns and monitors daily assignments of contract processing staff. Reviews and ensures

all daily sales contracts are processed in a timely and accurate manner. Ensures daily

processes are aligned with company and departmental policies and procedures.

Reassigns tasks or alters schedule as necessary to maximize the use of personnel. Assists

with processing of contracts when necessary. Performs audits of contracts, deposits, and

daily reports. Provides Customer Service assistance to Sales Management and local

Contract teams to ensure information is provided timely and accurately.

• Empowers, motivates and develops contract processing staff members to participate and

assume additional responsibilities by promoting teamwork. Always resolves conflict while

maintaining composure and professionalism. Balances team and individual responsibilities and contributes to

building a positive team environment.

• Assists management with preparation of coaching and performance reviews; performs 1-

1 coaching sessions with staff as needed to provide feedback and evaluation as well as

develop an action plan for follow up and improvement. Identifies and nominates staff for

recognition and award programs.

• Communicates the current state of challenged accounts with Sales Management and

Quality Assurance team members. Coordinates disposition of sale and responds promptly

to requests for service and assistance.

• Attends meetings with department management and senior management to discuss

challenges and provide feedback to enhance operating procedures. Conducts meetings

with staff using a structured agenda. Attends applicable training sessions, seminars and

other developmental classes to broaden knowledge of the industry and strengthen

processing ability.

SUPERVISORY RESPONSIBILITIES

• Oversees accurate and timely processing of daily sales.
• Lead, coach, and mentor Corporate Contract Processors in a fast-paced, deadline-driven environment.
• Consistently engage staff, address concerns and involve Manager where appropriate.
• Ensures that office standards are consistently maintained for items related to, but not restricted to, processing, contract audits, coverage (break and meal periods), administrative duties and productivity.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED equivalency.
• 2+ years in a supervisory or team lead role, with demonstrated leadership and team development skills.
• 3+ years of contract preparation experience.
• 3+ years cash handling experience

QUALIFICATIONS

• Ability to multi-task and adapt in fast paced work environment.
• Must be process and results oriented with a strong attention to accuracy and detail.
• Strong analytical and problem-solving abilities, including risk identification and mitigation.
• Strong interpersonal skills, work ethic and professional demeanor.
• Excellent verbal and written communication skills.
• Ability to ensure compliance with policies and procedures.
• Have a proactive and collaborative mindset with a willingness to learn.
• Schedule flexibility to work weekends and late shifts as scheduled/needed.