Field Diesel Powertrain Service Specialist

Job Description

Job DescriptionAbout DEUTZ

DEUTZ engineers, builds, and supports advanced diesel, gas, and electric drive systems for professional applications spanning construction, agriculture, material handling, stationary equipment, commercial and rail vehicles, and more.

A day in this role

You start your morning reviewing the DEUTZ Service ticketing system, planning methods and the sequence of work for the day. Parts are pre-ordered so your service vehicle is stocked for first-call completions and local parts sales. You head on-site to a customer location, diagnose a Tier 4 diesel powertrain with portable diagnostic tools, and carry out manufacturer-specified repairs. You communicate clearly with the customer, document work in Fieldaware, and coordinate with the Service Supervisor, Parts Department, New Engine Sales, and Engineering/Warranty to ensure accuracy and approvals. Before leaving, you verify cosmetic finish, return any unused parts per DEUTZ Power Center guidelines, and update time sheets. The afternoon wraps with another field call on non-DEUTZ construction equipment within the Power Center territory and, back at the shop, you help keep the space clean and organized to present the right image.

What you will do

• Travel to customer sites to troubleshoot, install, and repair engines and related equipment.
• Resolve customer issues promptly and professionally; communicate respectfully and honestly.
• Plan repair methods and sequences; perform work per manufacturer requirements and company procedures.
• Pre-order parts and materials; return unused parts according to DEUTZ Power Center guidelines.
• Inspect and complete repairs safely and effectively; ensure proper cosmetic finish on completion.
• Maintain a clean, safe work area and a DOT-compliant, clean service truck.
• Use DEUTZ systems (e.g., Service ticketing, Fieldaware) to complete work orders and time sheets on time.
• Maintain vehicle parts inventory to support first-call completion and local parts sales.
• Assist with warranty claim filing and customer invoicing; follow all travel and company credit card policies.
• Collaborate with the Service Supervisor, Parts, Customers, New Engine Sales, and Engineering/Warranty.
• Perform additional related duties as assigned.

Travel and supervision

Travel: Domestic and international travel approximately 70–90% based on business needs.
Supervisory responsibilities: N/A

Qualifications

• High school diploma or GED.
• Maintain DOT medical card status.
• Valid driver’s license; insurable by the company; meet local/state/company requirements to operate a company-assigned service vehicle.
• Strong computer proficiency; able to utilize Serdia, Serpic, Fieldaware, Microsoft Word, and Excel.
• 2–5 years of construction equipment repair experience preferred.
• Certification/training in heavy equipment and diesel engine repair preferred.

Technical strengths

• Proven ability diagnosing and repairing NG/CNG and Tier 3–4 emissions systems (preferred).
• Deep working knowledge of DEUTZ diesel engines.
• Proficient with basic computer functions and portable diagnostic tools.
• Excellent written and verbal communication; comfortable in person and over the phone.
• Self-directed with minimal supervision.
• Own professional tool set; key DEUTZ tools provided.

Core competencies

• Language: Read and interpret safety rules, O&M instructions, and procedure manuals; write routine reports/correspondence; speak effectively to customers or groups of employees.
• Math: Perform basic arithmetic with whole numbers, fractions, and decimals; compute rate/ratio/percent; draw and interpret bar graphs.
• Reasoning: Tackle practical problems with limited standardization; interpret written, oral, diagram, or schedule instructions.

Work setting

Primarily shop and field environments with frequent standing and walking; exposure to weather and loud noise is possible.

Physical expectations

• Daily: concentration, sitting, standing, communication, verbal interaction, hearing/listening, vision, lifting, and bending.

Proficiencies

• Construction Equipment Maintenance
• Heavy Equipment Repair
• Diesel & Heavy Equipment Systems
• Electrical Systems & Diagnostics (Heavy Equipment)

Legal and policy notices

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WORK ENVIRONMENT:

The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

PHYSICAL DEMANDS:

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

**EEO Statement **

DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.