Job Description
Job Description
General Manager
Reports to: Regional Director of Operations
Department: A&G
WHO WE ARE
Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2023 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.
BENEFITS
- Competitive compensation package
- Full benefits package, including 401K with matching and paid time off
- Growth company focused on expansion through strategic acquisition and development
- Hotel discounts at locations worldwide
JOB DESCRIPTION
The General Manager is responsible for leading and developing the hotel team to achieve business goals. This role is a strategic business leader who can achieve desired targets for guest experience, revenue and profitability, and market share through quality assurance, revenue generations, budget and labor, and P&L oversight.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Ensure compliance with franchise standards and local regulations.
- Manage HR policies, recruit, train, and develop staff while documenting HR activities.
- Handle payroll, staffing, and coaching/discipline of direct reports.
- Monitor service quality, inspect rooms, and address guest feedback.
- Lead day-to-day culture for all hotel associates in alignment with Janko Hospitality’s core values to achieve associate engagement/turnover and guest satisfaction targets.
- Oversee hotel revenue strategy and collaboration with Sales for group bookings.
- Manage relationships with local accounts and negotiate annual rate agreements.
- Manage hotel budgets, financial statements, and execute the annual hotel plan.
- Supervise capital expenditures, ensuring proper bidding and approvals for expenses.
- Ensure financial integrity through invoice review and accurate coding.
- Foster community relationships and represent the hotel in local events.
- Oversee safety & security for the asset, guests, and associates.
- Maintain professionalism and any necessary certifications.
- Ability to operate office equipment and perform light physical tasks (lifting upto 50lbs).
- May be required to stand and walk for most of the workday, with some bending, twisting, and climbing required.
- May be required to work nights, weekends, or holidays when staffing levels require.
- Perform other duties as assigned by the Regional Director of Operations and/or the Corporate Leadership Team.
QUALIFICATIONS
- 3-5 years of hotel General Manager experience preferred, or equivalent hotel management experience with proven ability to deliver financial results.
- A bachelor’s degree in hospitality management or business is preferred but not required.
- Excellent communication, organizational, and customer service skills.