Security Supervisor

Job Description

Job Description:\n\nPOSITION SUMMARY: Under minimal supervision, acts as Security Supervisor oversees security staff and promotes a safe and secure environment of IVHD. Provides leadership and ensures compliance with quality service goals, services standards as well as following policies/procedures to ensure the effective and efficient operations of the security management program. Participates in departmental budget planning and monitoring. Required to manage the scheduling day-to-day work activity and conduct timely evaluations. Maintains daily document reviews to ensure all incident reports and daily activity reports are completed, thorough and grammatically correct. Oversight of employee/department equipment to ensure it is serviceable and well maintained. Ensures monthly/annual training compliance and attendance are within department/hospital standards and issues appropriate disciplinary action as needed. Provides on the job training to new security personnel. Assists with presentations of various security training programs, as needed. Demonstrates familiarity with the job functions of Security and provides support as needed. ESSENTIAL JOB FUNCTIONS:Manages the daily operation of security staff.Reviews and approves all requests for leave. Prepares schedules to provide appropriate coverage within budget constraints. Works independently handling a wide variety of security related incidents taking appropriate steps as needed. Participates in the development and updating of standards, policies, and procedures Prepares or reviews written reports on security related incidents including fire, crime, hazardous conditions and emergency situations to ensure compliance and departmental documentation requirements.Questions witnesses and principals in documentation incidents reported on IVHD property. Performs preliminary investigations pertaining to any felony, misdemeanor, or incidents of injury.Provides liaison with Law Enforcement personnel and outside contract securityDevelops and maintains effective patrol strategies based on department activity data and locations of criminal activity.Contributes management support in the departmental budget process and long term range planning, organizing and directing security operations.Prepares and conducts annual performance evaluations, including communicating the employee performance results and required improvements. Performs corrective or disciplinary action in consultation with Human Resources.Conducts and assures staff attendance to staff and mandatory meetings/functions. Performs job duties of a Security Guard: Maintains established departmental policies and procedures, objectives, quality assurance program and safety standards.Patrols hospital buildings and premises to prevent fire, theft, vandalism and intruders.Monitors conduct of visitors on hospital premises; makes contact with unauthorized persons for questioning as needed.Reports safety and/or fire hazards or security violations.Responds to inquiries for advice or assistance from hospital personnel, students and visitors; assists in providing restraints of patients as needed.Escorts personnel to parking lots and hospital buildings.Participates in investigations; maintains records and prepares incident reports and other documents pertinent to security activities.Secures and/or unlocks offices and facilities.Secures patient valuables or lost and found articles; maintains logs of items received.Controls parking and traffic flow; enforces parking regulations.Assists with care and maintenance of department equipment and supplies.Maintains department records, reports and files as required.Enhances professional growth and development through participation in educational programs, current literature, in-service meetings and workshops.Attends meetings as required.Maintains physical fitness requirements. Performs other job related duties as assigned or requested. ADDITIONAL JOB DUTIES BELOW: ESSENTIAL MANAGEMENT RESPONSIBILITIES: MANAGEMENT Must possess direct understanding of IVHD’s goals and metrics. Seek data, develop plans, improve processes, and measure outcomes to continually improve quality, service and patient safety; this includes management of IVHD’s resources such as productivity and staffing, equipment, supplies and budgets. Understand how all parts of the organization function and work proactively to grow the business and ensure IVHD’s sustained fiscal viability. ACCOUNTABILITY Set specific and realistic objectives and tactics. Prioritize work, stay focused on goals and push forward to bring plans to timely closure. Consider relevant stakeholders and probable consequences, take action and be decisive. Hold yourself and staff accountable to deliver results and follow through on commitments. Take responsibility, address issues, and make changes when improvement is needed. Champion and support system-wide initiatives. TEAMWORK Engage staff in an inspiring vision and explain how work assignments help accomplish IVHD’s Mission. Create an inclusive and positive environment in which staff members feel respected, cared for, valued and energized. Delegate effectively, provide requisite authority and encourage individuals to collaborate. Network, negotiate, and build cooperative relationships with others across the system and surrounding communities. COMMUNICATION Keep staff informed and continually up-to-date on all relevant, work related information. Anticipate needs and perspectives and adapt communication as necessary. Logically and clearly present key points. Ask for and consider input on ideas, decisions and plans. Actively listen to ensure understanding and convey empathy, and demonstrate a willingness to consider various perspectives. Address conflict as it arises, with honesty, curiosity and courage, assuming the positive intentions of others. LEADERSHIP Management sets the standard for excellence in performance. In order to do so, you must be at the work site during hours of operation. Salaried/Exempt management is responsible 24 hours a day, 7 days a week. On occasions, you will be called upon to fill in for other managers or for staff who are absent from work. In those cases there will be NO additional compensation for hours worked beyond what may be a typical work period. You are expected to behave ethically and morally at all times. TIMEKEEPING Management is directly responsible for overseeing the attendance and timekeeping of their staff. This responsibility cannot be delegated. EVALUATING PERFORMANCE Evaluate the performance of your staff on an on-going basis. This is not simply an annual event.Employees should be informed immediately if they are “under -performing” at any time. COACHING Celebrate, recognize and reward individual and team success that model IVHD’s values. Provide regular learning opportunities to develop individual talents, and increase team effectiveness. Invest time and collect and provide balanced and meaningful feedback on performance; encourage personal and professional growth. Employees who are behaving inappropriately at work or are under performing in the technical aspects of their jobs should be coached immediately and told what they need to do to get back to standard and remain employed. FINANCE One of the most important management tasks is the creation and adherence to an annual budget. Your performance in this regard is a large part of your overall responsibility and critical to your longevity with the Medical Center. You are reminded that you are responsible for public funds. They must be managed wisely and prudently at all times. Mismanagement of public funds carries with it the harshest of penalties, including termination. A pattern of over spending your operating budget is one example of mismanagement. Our Medical Center is challenged with operating on a very thin margin, so it is imperative that both income and spending are managed exceptionally well. Nothing less can be tolerated by our Board of Directors or our public. OVERALL EXPECTATION Management is expected to represent all of the values of IVHD’s to their staff and customers therefore all essential job functions/responsibilities must be performed at a higher standard. Failure to perform one or all of these, may lead to demotion or termination from employment. ADDITIONAL JOB DUTIES BELOW: INTERPERSONAL SKILLS Consistently demonstrates high level of professionalism, communication, and compassion with regard to human dignity. Model high standard of conduct, honesty and integrity in all situations.Demonstrates professional behavior through compassionate care, self-control, respect for confidentiality and the establishment of trust in all situations.Adheres to professional standards of behavior and communication in the workplace and actively avoids creating or participating in situations that could be considered harassment or unfair to others.Understands the elements of cultural diversity and applies sensitivity in communicating and working with others. SERVICE QUALITY Demonstrates exemplary customer relations; actively promotes improvement to the working environment through conscientious, sensitive treatment of patients, customers, clients, and other team members.Interacts with all customers appropriately; follows through on requests, concerns or complaints. Practices service recovery.Keeps patient informed concerning their plan of care, treatments, tests medications and pain management (if applicable). Provides physicians or other hospital staff with required information and changes in patient status when calling or responding to inquiries (if applicable). SAFETY Performs required job skills in a safe, accurate, professional manner meeting department performance guidelines.Adheres to all Environment of Care (EOC), workplace safety and injury prevention standards.Knows emergency codes and appropriate response. Quality Improvement Measures outcomes so that results consistently meet or exceed established guidelines for quality.Active and productive participant in quality improvement activities of department and/or hospital.Maintains a dedication to excellence. Meets quality standards for job. Work is accurate and complete. Knows and applies Focused-PDCA (Plan, Do, Check, Act) methodology.Actively participates in reducing errors, eliminating waste and assuring patient safety. Flexibility/adaptability Seeks opportunities to expand participation outside the normal job function.Willingly provides assistance and performs other duties as required.Actively engage in new initiatives, learn and adopt new work methods and embrace change in a positive productive manner. Self Development Attends and participates in departmental in-services.Attends educational classes provided by the hospital to improve job performance, learn new skills, information systems, equipment and technology.Pursues certifications from professional organizations to remain current within scope of practice and attain professional benchmark as described in job description.Attends hospital training, in and outside the organization, and applies knowledge to the job responsibilities on various regulatory and accreditation topics including compliance, HIPAA (Health Insurance Portability and Accountability Act), patient rights, documentation and others. Appearance/Attitude Consistently presents a neat and clean appearance in accordance with hospital grooming standards. Maintains and exhibits positive behavior, interaction and responses even under difficult conditions.Be accountable for your actions and decisions.Be a good steward of organizational resources. ADDITIONAL Requirements Keeps all position required state licenses and certifications current.Maintains all professional licenses and certifications current.Completes all new hire and annual education and validation requirements.Keeps all regulatory required certifications required for position scope of practice.Comply with all legal and regulatory compliance standards. MACHINES / EQUIPMENT USED (Check all that apply) Office Equipment Computer X Clinical Equipment Monitors Phone X Pumps Fax X Respirators Copier X Beds Calculator X Wheelchairs Trade Tools X Lifting Assistive Devices Other Other AGE OF PATIENT POPULATION SERVED: Check One: Direct Patient Care Administrative Patient Association No Patient Association If box 1 or 2 is checked, specify patient population served below: Newborn Adolescent Geriatric Pediatric Adult Newborn to Geriatric Licensure, Certifications and Mandatory Requirements: Position Requirements Yes No Notes California License / Certification X Specify Type: Security Guard Certification BLS / CPR X Clinical Saves, Reg, Sec, OPC, Med-Surg, SS, OB ACLS X ICU, ER, OR, PACU, DOU, L&D, OP Centers NRP X NICU, OB, Nursery, L&D PALS X Peds, PICU, ER Fetal Heart Monitoring X L&D, O/P Antenatal Basic Arrhythmia Monitoring X Telemetry Technicians Management of Assaultive Behavior X Security, ER (at time of hire and annually) TB Test / Health Questionnaire X New Hire Lab / Emp Health Annual Fit Test- Patient Care, Admitting X Nursing Orientation / Skills Fair Annual New Hire Orientation X Orientation Handbook / NEO / Healthstream New Hire Unit Orientation X Checklist New Hire Competency Validation X Key Competencies Eval Annual Skills Validation X Skills Fair Annual Safety & Compliance Training X Healthstream Annual Conflict of Interest X Performance Eval EDUCATION, EXPERIENCE, TRAINING: Minimum Preferred Education High School Diploma BA/BS degree, or equivalent combination of relevant training and experience. Licensure Experience Three (3) years progressive supervisory experience in security or security related field, such as corrections, law enforcement, or military. Experience in healthcare/ higher education. Other Training – MANDATORY REQUIREMENT Must ANNUALLY take and pass IVHD physical agility test in addition to pre-employment physical (Exhibit A) AND 1)Complete IAHSS supervisory certification within 6 months of hire, 2) Vistelar De/Non Escalation training, 3) Completed advanced Security Annual Exam, 4) Maintain 16 hours of ongoing leadership classes annually. Professional Certification CA BSIS Security Guard Card Special SKILLS MUST be able to work various hours based on business needs including nights, weekends, holidays. Proficient with MS Office, including Outlook, Word, Excel Demonstrated public speaking skills, and the ability to lead training courses. Language Proficiency-English Speak, Read, Write Language Proficiency-Spanish Speak