Front Desk Customer Service
Job Description
Job DescriptionAbout the Role:
Join the dynamic team at Planet Fitness - PF Baseline Fitness in Stillwater, MN as a Front Desk Customer Service representative! Be the friendly face that welcomes our members and helps create a positive gym experience for everyone. If you have a passion for fitness and love helping others, this is the perfect opportunity for you!
Responsibilities:
- Greet and assist members and guests with a friendly and welcoming demeanor.
- Handle membership inquiries, sign-ups, and cancellations efficiently.
- Maintain cleanliness and organization of the front desk area.
- Manage phone calls and respond to emails in a timely manner.
- Provide information about gym services, classes, and promotions.
- Assist with administrative tasks and maintain accurate records.
- Promote a positive gym culture and encourage member engagement.
- Ensure compliance with all safety and health guidelines.
Requirements:
- High school diploma or equivalent; prior customer service experience preferred.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Proficient with computers and basic office software.
- Ability to work flexible hours, including evenings and weekends.
- Passion for fitness and promoting a healthy lifestyle.
- Ability to handle member concerns with professionalism and care.
- Team player with a positive attitude and strong work ethic.
About Us:
At Planet Fitness - PF Baseline Fitness, we have been dedicated to providing a welcoming and non-intimidating gym environment since our inception. Our members love us for our affordable memberships and top-notch facilities, while our employees appreciate the supportive culture and opportunities for growth. Join us and be part of a team that is committed to helping others achieve their fitness goals!