Front Desk Customer Service

Job Description

Job DescriptionAbout the Role:
Join the dynamic team at Planet Fitness - PF Baseline Fitness in Stillwater, MN as a Front Desk Customer Service representative! Be the friendly face that welcomes our members and helps create a positive gym experience for everyone. If you have a passion for fitness and love helping others, this is the perfect opportunity for you!

Responsibilities:

• Greet and assist members and guests with a friendly and welcoming demeanor.
• Handle membership inquiries, sign-ups, and cancellations efficiently.
• Maintain cleanliness and organization of the front desk area.
• Manage phone calls and respond to emails in a timely manner.
• Provide information about gym services, classes, and promotions.
• Assist with administrative tasks and maintain accurate records.
• Promote a positive gym culture and encourage member engagement.
• Ensure compliance with all safety and health guidelines.

Requirements:

• High school diploma or equivalent; prior customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficient with computers and basic office software.
• Ability to work flexible hours, including evenings and weekends.
• Passion for fitness and promoting a healthy lifestyle.
• Ability to handle member concerns with professionalism and care.
• Team player with a positive attitude and strong work ethic.

About Us:
At Planet Fitness - PF Baseline Fitness, we have been dedicated to providing a welcoming and non-intimidating gym environment since our inception. Our members love us for our affordable memberships and top-notch facilities, while our employees appreciate the supportive culture and opportunities for growth. Join us and be part of a team that is committed to helping others achieve their fitness goals!