Job Description
W2 Contract Role with a Direct Client - Multiple hiring
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Job Title: Inbound Fraud Representative
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Location: Charlotte, NC 28277 (Hybrid)
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Duration:03-month contract with potential hire
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Must be flexible working evening and weekend shifts occasionally
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Description:
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Client is seeking an Inbound Fraud Representative to assist customers with potential fraud concerns. The role involves reviewing accounts, researching customer issues, resolving inquiries, and providing excellent customer service in a call center environment.
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Required Qualifications:
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- At least 24 months of customer service experience or equivalent military experience.
- Must reside within 60 miles of Charlotte, NC, for in-person training and occasional onsite activities.
- Intermediate computer skills.
- Availability to work evening hours and at least one weekend day.
- Ability to pass a background investigation and provide fingerprints.
- Must meet Section 19 of the Federal Deposit Insurance Act requirements.
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Key Responsibilities:
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- Handle inbound calls related to potential fraud issues.
- Review customer accounts, investigate concerns, and provide timely resolutions.
- Communicate clearly and build positive customer relationships.
- Identify problems and provide appropriate solutions.
- Use Microsoft Word, Excel, PowerPoint, and Outlook.
- Maintain a quiet, distraction-free remote work environment.
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